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Author Topic: CPanel Database Privileges Error  (Read 1209 times)

Offline thefeldkircher

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CPanel Database Privileges Error
« on: March 09, 2016, 02:42:19 AM »
Hi

Yesterday I was informed that one of my apps was failing, after investigation I discovered that the connection credentials where failing.
On closer inspection I discovered this error in CPanel database (see attachment).

I have raised a ticket but no response (>24hrs) yet.

Any help appreciated

Steve
« Last Edit: March 09, 2016, 02:56:07 AM by thefeldkircher »

Offline scanman20

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Re: CPanel Database Privileges Error
« Reply #1 on: March 09, 2016, 07:45:04 AM »
I don't know the reason offhand, but I'd open a ticket with LP support. This seems like a server or account related issue, and these forums are more of a general support area.
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Offline MrPhil

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Re: CPanel Database Privileges Error
« Reply #2 on: March 10, 2016, 07:38:17 AM »
The OP said he opened a ticket. @thefeldkircher, did you get an automated response with a ticket number? If you did, please post it the number here so support can be reminded to see it, in case it fell through the cracks somewhere. If you didn't get a ticket number, something went wrong and you did not successfully open the ticket.

This sounds like a server configuration problem, so it might not be a simple fix. However, support does owe you at least an acknowledgment of the situation within 24 hours, not to leave you wondering in the dark.
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Offline MichaelT

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Re: CPanel Database Privileges Error
« Reply #3 on: March 11, 2016, 02:16:51 AM »
I beleive that was resolved via helpdesk ticket however, the THETIS server just underwent the upgrade process and is the likely cause for any database related issues (upgrading to MySQL 5.6 and that version no longer using the 16 bytes (old, deprecated) password hashing;

Apache/PHP/MySQL upgrade scheduled on shared server - 29 Feb-14 March 2016 1AM PST



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Offline Ravi Kumar

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Re: CPanel Database Privileges Error
« Reply #4 on: March 14, 2016, 04:41:04 AM »
Hi,
I think you entered wrong password, Check again with original password.

Offline Ravi Kumar

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Re: CPanel Database Privileges Error
« Reply #5 on: March 17, 2016, 02:34:13 AM »
Install a local copy of Mysql server on your machine and try to solve the problem with the command line client (mysqladmin and mysql). Chances are that you will have a better understanding of privileges afterwards which you can then utilize using phpMyAdmin.

 

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