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May 16, 2012, 06:23:39 PM

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Author Topic: Can't access cPanel via browser  (Read 3723 times)
tech4all
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« on: December 10, 2010, 11:07:22 PM »
When inputing my username and password when I go to mydomain.com/cpanel, it does not accept my information. I know I'm typing it in right and I can log in to my account from lunarpages.com.

Is there a problem with cPanel right now?

Thanks!
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katrina1
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« Reply #1 on: December 11, 2010, 06:14:58 AM »
Nothing going on with the server tonight. Please email support@lunarpages.com.
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jsnwang89
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« Reply #2 on: December 11, 2010, 06:56:56 PM »
Same problem here.
I can access my account, but not cPanel.
I sent email to the support this morning. Still waiting. 
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darkwolf
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« Reply #3 on: December 11, 2010, 09:52:22 PM »
Tickets been fairly low today for general support, you should have received a reply if you sent one earlier in the day.

Do you have a ticket number?

Generally if you can access account.lunarpages.com but not your domain name, a lot of times this may be indicative of an IP block (multiple possible reasons for this).  Be sure to include your IP address (you can get this by going to www.whatismyip.com ) and a traceroute in your support message.
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tech4all
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« Reply #4 on: December 12, 2010, 12:57:01 PM »
It works now. Thank you!
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WonderfulPhotography
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« Reply #5 on: December 15, 2010, 07:33:05 PM »
I had the same problem with Safari (Version 5.0.3 (6533.19.4) using a Mac OSX10.6.5. I could log in to the account area but when I tried to open CPanel I got this message;
Safari can’t open the page “https://propus.lunarpages.com:2083/login” because Safari can’t connect to the server “propus.lunarpages.com”.

I logged in using Firefox 3.6.13, and logged in to my account and clicked the cPanel and it worked.

After that I tried with Safari again and, it had the same problem and message. So it must have something to do with Safari!
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tech4all
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« Reply #6 on: December 15, 2010, 07:45:35 PM »
Quote from: WonderfulPhotography on December 15, 2010, 07:33:05 PM
I had the same problem with Safari (Version 5.0.3 (6533.19.4) using a Mac OSX10.6.5. I could log in to the account area but when I tried to open CPanel I got this message;
Safari can’t open the page “https://propus.lunarpages.com:2083/login” because Safari can’t connect to the server “propus.lunarpages.com”.

I logged in using Firefox 3.6.13, and logged in to my account and clicked the cPanel and it worked.

After that I tried with Safari again and, it had the same problem and message. So it must have something to do with Safari!

I was using Safari 5.0.3 with OS X 10.6.5. Although I don't remember the error message. Nor did I try FireFox  Head Bashin So it could have been issue with Safari/OS X.
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MichaelT
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« Reply #7 on: December 17, 2010, 01:35:16 AM »
Quote from: tech4all on December 15, 2010, 07:45:35 PM
I was using Safari 5.0.3 with OS X 10.6.5. Although I don't remember the error message. Nor did I try FireFox  Head Bashin So it could have been issue with Safari/OS X.

I just tested with Firefox and IE and https://propus.lunarpages.com:2083/login is loading for me at this time.
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Fisben
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« Reply #8 on: December 19, 2010, 06:09:41 PM »
I get this error Unable to connect Firefox can't establish a connection to the server at heze.lunarpages.com:2083. I also cannot connect using email any help would be appreciated. I can log in to every other part but this.
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MichaelT
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« Reply #9 on: December 19, 2010, 11:21:24 PM »
Quote from: Fisben on December 19, 2010, 06:09:41 PM
I get this error Unable to connect Firefox can't establish a connection to the server at heze.lunarpages.com:2083. I also cannot connect using email any help would be appreciated. I can log in to every other part but this.

Hi Fisben,

That link is currently working for me. If you haven't already done so, please send an email to support@lunarpages.com and be sure to include your IP Address.
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