I requested my account be moved from a cPanel server to an LPCP server, because I need InnoDB support for MySQL.  Your support crew got me set up in less than 24 hours - fantastic, and it's free too.  I was happy about that.

Their instructions said to backup my site, databases, everything.  cPanel has a nice script for that - awesome.  I downloaded the backup.tar.gz so I'd have an offsite copy.

Then they told me I had to restore the new account from my backup.  Really?  It took over 7 hours on my FiOS connection to upload the multi-GB file BACK to another server.  Then it seems the LPCP File Manager (and/or Apache 2) can't unzip files bigger than 2GB.  Support tells me I have to unzip locally, split into smaller chunks and upload separately, because "files cannot be transfer [sic] from cPanel to LPCP since the structure differs between the servers."

You gotta be kidding me.  You guys can't copy the contents of public_html between two web servers?  In about 5 seconds?  Why do I have to spend more hours splitting, repacking, and another 7 hours uploading for something as simple as this that should be handled ON YOUR END?  I knew the server move was going to take some work - I just didn't know I'd have to do mine and yours as well.

David

I've been told that the support folks have a tool to migrate from cPanel->cPanel but the tool for cPanel->LPCP is not ready.  Their only course of action right now is to tell you to do it yourself manually or bill you $120/hr do have an admin copy files.  Finally got a couple of informative replies from support (and from Katrina here on the forum).  I warned them they should be ready for more angry customers when they find the backups they made under cPanel can't be extracted under LPCP without much more manual work!

I've moved on, working manually, and am actually enjoying setting up things under LPCP.  I'm looking at it as a housecleaning exercise... probably a lot of files there that didn't need to be live anyway...

David