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Author Topic: Outgoing emails not working - including to Gmail  (Read 3445 times)

Offline atvtrailrider

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Outgoing emails not working - including to Gmail
« on: March 23, 2016, 05:17:48 PM »
None of my emails to GMAIL accounts are working. They dont bounce, the users just dont get them. This seemed to start yesterday March 22, 2016.

I can send emails to other accounts hosted by Lunarpages but not any gmail hosted accounts and I think some others also like vonagebusiness which I dont know where they are hosted.

 HELPPPPPPP!!!!!!

Incoming emails are working just fine including from Gmail accounts.

Offline MrPhil

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Re: Outgoing emails not working - including to Gmail
« Reply #1 on: March 23, 2016, 06:39:52 PM »
I seem to remember complaints before about failures sending to GMAIL. Have your recipients checked their SPAM/BULK/JUNK mail folders? I think there was some setup issue on LP mail accounts that GMAIL was very very sensitive to, and ended up treating almost everything from LP as spam. Anyway, have you searched this board for mentions of GMAIL, and problems related to it?

If other mail systems are being affected too, perhaps your server is on a spam blacklist. If mails are not being bounced as spam, though, I don't think there's anything that support can do. They need some sample bounces to find out who's reporting the server as a spammer.

Also check how many emails you're sending over time. Even if you stay under the LP limit (inbound and outbound) of 400 or less hour, some mail systems may still flag an "excessive" number of mails from one source as spam.
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Offline treblemaker

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Re: Outgoing emails not working - including to Gmail
« Reply #2 on: April 23, 2016, 01:13:03 PM »
Also getting the same problem intermittently to _all_ destination addresses.
Mails bounce back with the following message:


Code: [Select]
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  support@lunarpages.com
    host xx.xx.xxx.xx [xx.xx.xxx.xx]
    SMTP error from remote mail server after RCPT TO:<support@lunarpages.com>:
    550 Relay not permitted - https://baruwa.lunarpages.net/info#rnp


Reporting-MTA: dns; opal.lunarbreeze.com

Action: failed
Final-Recipient: rfc822;support@lunarpages.com
Status: 5.0.0
Remote-MTA: dns; xx.xx.xxx.xx
Diagnostic-Code: smtp; 550 Relay not permitted - https://baruwa.lunarpages.net/info#rnp

The link provided to baruwa says:
Code: [Select]
Error message: Relay not permitted
Description: The sender is not authorised to send email via the server.
Resolution:  Request the administrator to add the sender to relay settings

Really, 'relay not permitted' from one of your own servers?
Let's hope it's just a misconfiguration of Baruwa and not a bug!


Offline treblemaker

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Re: Outgoing emails not working - including to Gmail
« Reply #3 on: April 23, 2016, 01:15:18 PM »
It is intermittent in the sense that:

1) some emails are bounced by Baruwa with the message I posted above
2) some emails go through ( !!! )
3) some emails disappear into the ether, neither delivered nor bounced

Why do these problems always seem to happen on the weekends !?  :-?

Offline MrPhil

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Re: Outgoing emails not working - including to Gmail
« Reply #4 on: April 23, 2016, 03:31:33 PM »
Quote
Why do these problems always seem to happen on the weekends !?

Just in case you're not aware of it, you don't have to wait until Monday to phone in the problem. You can open a ticket via the helpdesk or an email to support@lunarpages.com any time. (Some people have the impression that since there's no phone or live chat outside of normal business hours, that there is no support at all. Wrong.)

Be sure to search this thread and forum-wide for the error messages you're getting, in case they've been discussed before and there was a solution.
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Offline treblemaker

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Re: Outgoing emails not working - including to Gmail
« Reply #5 on: April 24, 2016, 10:56:08 AM »
Just in case you're not aware of it, you don't have to wait until Monday to phone in the problem. You can open a ticket via the helpdesk or an email to support@lunarpages.com any time. (Some people have the impression that since there's no phone or live chat outside of normal business hours, that there is no support at all. Wrong.)
Oh, I did already, thanks.   But I can't imagine they can respond as quickly during the weekend, that's all.

Offline pmandlik

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Re: Outgoing emails not working - including to Gmail
« Reply #6 on: April 24, 2016, 02:16:27 PM »
Exact same problem for me. My outlook outgoing emails are not working, some forwards from comcast email are not coming through. I also tried to use different internet provides but same thing. I am getting 550 relay error all over.
I created a ticket and explained the whole thing but got some standard response to check my settings. I want to send an official email so I can not even send it using my gmail or comcast email. Big frustration!

Offline ahjawad

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Re: Outgoing emails not working - including to Gmail
« Reply #7 on: April 25, 2016, 01:02:44 AM »
Hi,
I too have the same issue, where intermittent mails are bouncing. I have opend a ticket and they replied to enable authentication in smtp. But i already have it.
MAils are bouncing to "SMTP error from remote mail server after RCPT TO:<xxx@hotmail.com>:
550 Relay not permitted - https://baruwa.lunarpages.net/info#rnp "
This is really frustrating since we have all our emails hosted there.
Any clues how to solve it ?
Jawad

 

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