Web Hosting Forum | Lunarpages

Author Topic: SUPER SLOW SLL Cert Installation....2 weeks and counting...  (Read 4844 times)

Offline Roby_LP

  • Newbie
  • *
  • Posts: 1
SUPER SLOW SLL Cert Installation....2 weeks and counting...
« on: November 22, 2012, 09:47:26 AM »
Hi, I have been trying to have my SSL cert Installed for days now, TWO WEEKS to be exact!
Last time the customer service replied me, was on November the 8th, sending me the CSR I requested.
With this CSR I bought a RapidSSL, a few minutes later, in the same ticket ID,  I ask Lunarpages to enable in cPanel SSL/TLS Manager so I can complete my SSL certificate installation, they Reply:

"Hello,Thank you for contacting us back however, this access level cannot be added/enabled on the shared servers. Installing an SSL Certificate require root serer access which is not available on the shared server plans like the Basic Plan.
We would need to install any certificates for you.
Please advise when you have the certificate ready for installation, and attach it to this ticket and your reply so that we can proceed with the installation.
Best Regards,
Michael Torrance
Customer Service Supervisor"


So I sent Michael  the SSL Cert TWO WEEKS AGO AND HAVE NOT RECIEVED ANY REPLY SINCE THEN.
I feel Very Disappointed.
Can someone help me?
Thanks in advance.
Robert.

 

Share |