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February 09, 2012, 08:36:56 PM

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Author Topic: LunarPages certificate email address?  (Read 2077 times)
missladybee
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« on: September 04, 2009, 01:18:46 PM »

I need to send some important information to LunarPages concerning my SSL Certificate.  I was given the email:  certificate@lunarpages.com, but that comes back as incorrect.  Can someone provide me with the correct email address?

Thanks
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Mitch
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« Reply #1 on: September 04, 2009, 01:24:17 PM »

You could also submit a help desk ticket to get checked into.  (checking into that e-mail address as we speak) you can also get tons of information here:

http://wiki.lunarpages.com/Adding_Features/SSL

Hope that helps!
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missladybee
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« Reply #2 on: September 04, 2009, 01:33:42 PM »

I already have an SSL Certificate installed by lunarpages, but it is showing up as invalid, even though it is paid through this month.  I need to get this problem resolved as ASAP as it is scaring customers away.

I have already submitted a ticket to the help desk and also talked to support on the phone.  They asked me to send further information to certificate@lunarpages.com but I may have misunderstood the address.  I need find out what the correct address is.  I spent an hour on the phone this morning waiting to be helped, I don't wish to spend another hour just to get the correct address.  Can you provide me with  the correct email address?
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Mitch
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« Reply #3 on: September 04, 2009, 01:34:26 PM »

ok, should be certificates@lunarpages.com (extra s in there). 
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missladybee
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« Reply #4 on: September 04, 2009, 01:48:30 PM »

Thanks, it hasn't come back yet  Clapping  your help is very much appreciated!
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Mitch
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« Reply #5 on: September 04, 2009, 01:53:01 PM »

Ok, I just tested it and it is working - if you continue to have trouble though you can submit a help desk ticket to the SSL Certificates desk when creating a new ticket, and that will send your request o the same spot.
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