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May 27, 2015, 05:56:54 PM

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Author Topic: AOL email problems  (Read 4575 times)
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« on: September 04, 2012, 04:39:10 PM »

I have a client that stopped getting "Order from your Store" emails suddenly and its only her AOL account. She has hosting through Lunar pages here and I am not sure where to turn to next. I am getting bounced around on who to talk to. Has anyone had this happen before?

Please help.

I did find this from a posting but I don't know what it really means, "As a follow up my host had me change the smtp server to one of their designated smtp servers and switch to CDO...now it is working properly."


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« Reply #1 on: September 04, 2012, 05:16:13 PM »

Are the emails ending up in a "spam/junk/bulk email" folder? At either end, is there a message explaining what happened? If AOL is rejecting her emails from her site because it thinks they're spam, she should forward the explanation (with full headers) to abuse@lunarpages.com and ask that LP work to get the server off the spam blacklist. Also, does AOL permit you to "whitelist" a sender (her site) which is otherwise being blacklisted? That might help in the meantime.

It frequently happens that one bad apple on a shared server will cause the entire server to be blacklisted as a spammer (by IP address), causing problems for everyone else on the server. Or, it's some dolt on the other end, who clicks the "report as spam" in order to unsubscribe from a mailing list, rather than doing it the right way.

If there's no evidence that AOL is rejecting site emails because it thinks they're spam, and emails are successfully getting out to other mail sites (gmail, hotmail, etc.), ask LP to investigate it. She might get a free email account at other places (gmail, etc.) to have as a backup in case AOL blocks her again.

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Malin Cenusa
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« Reply #2 on: December 21, 2012, 04:52:59 AM »

Boldizar, the failures can happen for several reasons which I am listing below:

1. The server's IP is blacklisted for unsolicited email deliveries. We always keep a close eye on the servers but there have been cases in which users abused the service and it resulted in a blacklist. If this is the case contacting the support staff would always help in getting the server IP whitelisted
2. The email body/subject was blacklisted by AOL locally or by the AOL user and in this case the information needs to be requested from AOL to clarify the reasons for this
3. There is a server side issue which is rare but can always be investigated and corrected if it's the case
4. There is an issue with the mailing script which fails to deliver further either due to compatibility issues or due to broken code
5. The mailing script uses SMTP configuration and the configuration was changed but the script was not updated with the new values

Regardless of the case the support staff can investigate the issue as long as you clarify where the issue exists and what is the receiving email address that fails to receive and you can be pointed into the right direction.

Malin Cenusa

Customer Service Representative 2 - Managed Shared Hosting Team
Lunarpages Internet Solutions

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« Reply #3 on: January 15, 2013, 04:41:28 AM »

You might also want to check the filter settings. Looks like something is set here.
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