I was wondering why I haven't been getting any mail all day.  So I tested by sending myself emails.  They don't even show up on the server.  I can send mail fine, but if I reply, they  never arrive..

Yesterday i sent myself a large .exe file to get it to my other computer.  Windows blocked it for being spam.  It was one of the last things I got before my email stopped working, so I thought maybe the lunarpages servers thought it was spam too, and blocked me.  just a thought...

How do I get it working again??  I submitted a ticket.  Is my mail gone for good??
Gina

Our company has the same issue since Friday night 1/1/09.. It's monday 01/04 and all of our email is still down.

My local Linux group sent out this notice:
Maybe something like that has bitten you?

Recommended test, for anyone who is experiencing email receive issues:

1. Turn off spam assassin.
2. Remove any custom filtering you may have setup.
3. Setup an email account at gmail.com or hotmail.com, make sure to not use any spam filtering.
4. Email from the new account.
5. Give up to 4 hours for email to arrive (this is due to using gmail).
6. If email does arrive check the gmail.com or hotmail.com email address for any bouncebacks.

If the email arrives:
Good chance this is the sending email service.  This is especially true if the issue is receiving email from one specific domain, but you receive from elsewhere without issue. 

If the email does not arrive:
Contact support, explain issue, provide email address and password for affected email address. If sending email address receives a bounceback, provide that in the support ticket.   Provide if you are or are not using custom MX records.

The above is generally the initial steps that I use when testing email accounts for users.

tarheit :  

Are you by chance hosting your email elsewhere or hosting email with lunarpages?

If you are hosting email elsewhere, then contact support with the MX records needed, as most likely not added to server, also domain may not be in "remote domains" to allow for the script to look elsewhere for the mail server.

Are you using a Lunarpages hosted email address as the "sending" email address?

I would recommend you contact support with your issue at support.lunarpages.com (web) or support@lunarpages.com , with the following:

1. Exact steps to duplicate, including all urls and if needed a username and password.
2. Email address you are having the form send to, including a password used to access the email address.
3. Email address you are using as the "sending" email address in your form, including a password to access the email address.  (If you do not have one, are you using sendmail?  if you are, this may be the reason they are not sending)
4. Url to this forum page.
5. Last 4 digits of the card on record (for verification) as there will most likely be changes needed in order for the tech who gets the ticket to test issue/fixes.