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February 09, 2012, 07:38:46 PM

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Author Topic: Can't access /webmail or port for e-mail via HTTP  (Read 2385 times)
alex181
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« on: September 30, 2009, 01:48:46 AM »
The website loads fine, but /webmail won't load. It's been like this for almost 24 hours, so if it keeps up I'll submit a ticket. I wanted to know if others are having trouble too though.
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katrina1
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« Reply #1 on: September 30, 2009, 02:30:25 AM »
What server are you on or what is your primary domain name?
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alex181
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« Reply #2 on: September 30, 2009, 03:55:14 AM »
I've replied in a PM.
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katrina1
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« Reply #3 on: September 30, 2009, 04:18:21 AM »
No notes on any issues with the server and I can login via Roundcube and Squirrelmail to both the cpanel username email account and a test email account I created. Try disabling your firewall software for a few minutes to test. Ports 2095 and 2096 need to be open for webmail.
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alex181
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« Reply #4 on: September 30, 2009, 06:59:22 AM »
Thanks Katrina

I tried from a friend's house and it works fine, not sure what's up with this connection since I tried from a laptop and desktop and it still won't work, so I don't think it's the software firewall.
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MarianO
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« Reply #5 on: October 01, 2009, 01:22:10 AM »
Hi,

If you are on a regular cPanel server and you can login to cPanel and see website this might be related to your firewall/ISP/router. Try rebooting your router and see if it helps.

-Marian
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MarkCale aka Madscape
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« Reply #6 on: October 28, 2009, 11:48:12 AM »
You also want to verify that you can indeed access cPanel. If, you are not able to access cPanel email support and provide them with a traceroute and your ip address you can obtain it by visiting http://www.ipchicken.com

If, you can access cPanel, then the alternate choice is to use your domain address E.G. http://somedomain.com/webmail  what this does is allow the servers portal see to which port is best suitable for your connection and you will be able access webmail without issues.
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Forum Lurker and Former Galactic Tekkie, mostly a jack of trades and master of none!  Mark H. Cale
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