On the morning of February 6th, in trying to download our messages for email accounts lisa@morel.bz and adrian@morel.bz we noticed that we couldn't get access (user and password error). When I went to the control panel I noticed that those accounts were no longer there and must have been deleted. I never deleted them.  Has anyone else experienced a similar problem?  If so, how was it addressed?

Also, at that point I decided to recreate the email accounts so that we wouldn't miss any more incoming emails.  However, I am still unable to access any preexisting emails in my existing IMAP folders within the email client Netscape.  Any suggestions how to fix this problem? Where might those IMAP folders be stored on the server?

I have already contacted tech support but they don't show a problem in the Cerga server and say that they cannot do anything further to restore my files.

Please help.
Lisa

On top of my website's cPanel today, a red message says that email contact information is missing. I called tech support, and Alex said this has happened across the board to customers. You've got to go in and recreate the contact info.  

This was only the beginning of my problem w/lunar email today. However, what I find awful is that even though Alex admitted this problem is affecting lots of people, no one is informed about it. It is clearly linked to the email issue Lunar sent out info about on Feb 3.

There also seems to be a virus affecting my lunar email - and only my lunar email. My earthlink and other email servers are fine.

I find it hard to believe there are not more posts about this. Perhaps they are being deleted as part of "customer relations".

OK Miranda,
But when I reset my default, I was immediately spammed with 2300 messages (I kid you not). The same 2K emails hits me every time I access Lunar mail.  Alex in customer service told me its a virus on my computer. Now, I have 2 other servers that my Outlook Express does mail with, and they are working fine - but not Lunar Mail. I find that hard to make sense if there's an email virus in my Outlook Express.

Face it, as you said there was a CP upgrade last night - and I and presumably other customers were not informed about the resulting "glitch".  There is simply a disconnect between customer service and Lunar reality. How the hell can I be sure that my email problem is not a Lunar problem, given the fact that the way customer service checks out a problem is to log on to Lunar Pages themselves and see what's happening? Sure, if you take your car in to the garage, they may drive it around the block first for a test drive, but then they open the hood and look at the machinery.  Who looks at your machinery? One person? For how many servers? Do you talk to them directly?

I note that Lunar offers 99.9% reliability, but it turns out reliability is subjectively based on whether customer service feels they have received enough tickets at a particular time. The whole thing is kind of slippery.

Miranda,
Beautiful name. I did not mean to imply your service is slippery. In fact I assume that Lunar Forums is kind of "in-between" customer service and chit chat. I referred to support questions. Needless to say, the problems that exist are presumably managerial/administrative/systemic, not personal. For example, do you say "other people (tech and support staff) besides myself might not know about it" - which is simply a fact, I am sure, and no reflection on you at all.  However, the quality control system should not be set up this way. When an upgrade occurs, some kind of rigorous assessment should be made afterwards. At the very least, a subset of support should log on to check it out. But also, there should be an independent oversight which monitors server performance, without direct financial links to Lunar Pages. This is what I meant by slippery. People aren't slippery, its the way reliability is determined that is slippery.