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May 22, 2012, 05:56:52 AM

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Author Topic: Droid email client sync issue  (Read 1967 times)
pastvne
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« on: October 14, 2011, 03:45:06 PM »

Intro
I bought a droid (Moto/Droid 2) about a year ago.  IMAP worked great with the Blur email client that comes with the phone (they call it Mail 1.0).  After a about a month, I noticed that messages I sent from the droid didn't appear in the IMAP SENT directory.  I also noticed that the send directory was stale and no messages sent from other IMAP clients I own that connect to the same IMAP account were appearing in the SENT directory either. I futzed around with it for a bit before I had no time to mess with it any longer and moved on.  This week, I revisited the issue and came up with a cause and a solution.  I'm sharing it here in case any other Droid users experience the same odd behavior.

I had been syncing to my imap account using the defaut EMAIL client (Blur)  that came from my Verizon Droid 2. It calls itself mail 1.0 and appears as "Email" on the phone's front panel.

My problem was first noticed when my SENT directory viewed on my phone through this email client stopped working but it left an imprint of all message headers in the SENT directory on the phone as of the point where the sync to this folder stopped working.

In addition, if I sent an email from the phone using IMAP, the message would not appear in my IMAP SENT directory on my other clients also configured to the same IMAP account.

I tried:

1) Setting the SENT directory on the phone to 'background' and 'manual' sync - no joy
2) Removing my IMAP account using the 'settings > account' then setting it back up - no joy
3) I tried moving all of the messages from my SENT directory on a working IMAP device then tried again on the droid phone - no joy
4) I then tried deleting from the droid phone all of the messages 'stuck' in the SENT directory on the phone then resyncing - no joy

I could send messages to myself from the droid and they would appear in the INBOX of all of my IMAP clients but the message would not show up in the SENT directory on any of them.

I thought it looked like the outbound message was being sent by another mail server other than my IMAP server so I looked at header which seemed to show my droid sending the message directly to my IMAP mail server.

Solution
Finally, the verizon rep suggested that I load the K-9 free mail client on my droid. 3 minutes later, I had perfect email with everything proper in its place on my phone. The K-9 client is also more feature rich and readable than the standard email client. So, I dumped the Blur email and now am a happy K-9 user. I am reporting the issue to Verizon who hopefully will also notify whomever produces the defailt mail client (Google? / Motorola?) to fix the bug.

Hope this is helpful to someone...

-BD
Denver, CO
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lonniefilkins
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« Reply #1 on: February 27, 2012, 12:43:59 AM »

It is very useful to us..You have done an great job.Such an informative and well formed post!Thank you for sharing that, it was wonderful of you.

_____________
Ares Download
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danhague
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« Reply #2 on: April 16, 2012, 12:28:17 PM »

Thanks! Nice to know that there are still people willing to share even if it's unpaid. [/img]
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pastvne
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« Reply #3 on: May 06, 2012, 06:25:46 PM »

When you install K-9 and decide it is the right choice for you, you'll want to remove your imap account from the standaard email client. That way, you won't be getting notices on your front panel from both the standard EMAIL client and K-9.  To do this, go into settings > accounts and remove the account related to your imap settings.  K-9 uses its own account setup.  From what I can gather, it is not possible to completely remove the standard email client from your droid.  But at least if you remove your imap email account from its settings, you won't get dual notices every time an email arrives.

I am generally very happy with K-9. The only disappointment is the address book.  It does not seem to remember email addresses very well.

-BD
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