I have a question about email accounts. When a quota is placed on an account and the quota is acceded by that account. Can the account be notified? As of right now when an account has exceeded the quota it simple stops receiving e-mails (blackhole: style). This can be a problem if the e-mail account is crucial to a business function.

I had a user who exceed their limit and stop recieving emails, he had no idea he had exceed his limited and missed about 3 days worth of email.
The only reason he found out about the problem was because he sent himself an email that he never recieved. I looked at his account and found he was over his quota. I was able to fix the problem after the damge was already done. The 3 days of missed email

If a account can't be notified, is their some way for the account user to check the amount of space it has used?

Any suggestions or help on would be greatly appreciated!

-barnesjn

In response to your question, I currently have the account setup for 15 Megs of space.

Well, this user was using webmail to execute e-mail functions. I understand the whole Eudora or Outlook thing saving locally, but the user is rarely on the same machine. So webmail is the best answer for this user. That is why I would like to be able to notify an account about an exceed quota.

I have seen other webmail services that do provide a message when a user is over the quota. Why does lunarpages not provide a message to each account? Seems to me it would be appropriate in almost every circumstance.

One possible solution is writing a script that pulls account quota info checks it and sends an email to the accounts that are over. However this has its problems. I would need access to quota information, and it would need to be carried out often.

Kata, one more thing I am still waiting on the techs to get back to me about the routing of the undeliverable email issue. Seems like I am really testing the abilities of the lunarpages mail server. I just can’t believe these issues have not been raised before or maybe they have, I don’t really know

-barnesjn
 

I am on aries and aquarius server.

Hello:

My email account summary page shows an incorrect amount of space used.

It shows 67 MB used.  However, I've deleted all the messages in all the folders, and then hit the 'purge' of the outbox.  Yet, still there's supposedly 67 MB used by this user.  

I even deleted the email account entirely, and re-added it.  It shows the same 67 MB used regardless.

If this is a known problem, fine, but it resulted in some 'undeliverable' message warnings going to my master email account despite there being plenty of room.

I've updated my quota for this account to 100 mb so I don't have a problem, but please see if you can fix this error.

Thanks!
-- Kevin

One guess I have is that you are only accessing one of your E-Mail accounts. When you log into the control panel and access your E-Mail you may only be seeing your default account mydomain@mydomain.com and not any of the others that you physically set up. (eg- myname@mydomian.com).

This sort of happened to me in that when I logged in I found a whole load of junk E-Mails which I hadn't received because I only have outlook express and forwarding set up on the E-mail account I physically set up and not on the default mail account. I was then trying to see how I could access the other E-Mail accounts and the only way I found was by clicking on mail in the control panel and then add/remove accounts- you can access all your accounts from there rather than using Web Mail and delete E-mails to give you more space.

I hope this is accurate- please tell me if it isn't!

Here's the deal:

1.  log into lunarpages by going to lunarpages.com and clicking 'login' on home page.
2.  Enter your user/pass that's the master user/pass (the admin one, not the one for that specific email account).
3.  control panel has 'webmail' click on it.
4.  You have 3 options for webmail:  Neomail, Horde, SquirrelMail.  Choose HORDE, the middle one.
5.  popup window prompts for user/pass.  Enter the MASTER account user/pass again.
6.  You get 'welcome to horde' and another user/pass.  Enter the Master account user/pass again (yes, this is the third time you're doing this).
7.  click login.
8.  You may get: "Mail Maintenance Operations - Confirmation" page - if so, do whatever, this isn't your problem.
9.  You see the window with lots of mail.  Fine, this is not your problem.
10.  On the top right side, you see an icon, "open folder" and a pulldown box.  Pull it down.  See some saying 'INBOX', whatever.  Look down, you'll see one named 'spam' under each of the email accounts you have spam assassin turned on for.  Choose that one.
11.  Your screen will be refreshed with, oh, say, 5000 messages.  These are the ones you need to delete!
12.  Top right pulldown box, select all, mark as deleted.
13.  Repeat until there are no more pages of junk.
14.  This may go faster if you go to the top (inbox, compose, folders, options) and choose options.  Choose Display Options (right side).  In the box for, "Messages per page in the mailbox view" set this number to 999 (the highest number available).  Hit 'save options' and go back to your inbox by clicking the top right 'open folder' icon again.
15.  Keep marking all messages as deleted until you've got them all.
16.  Upper right, under the 'messages to' pulldown, is an icon that says 'purge deleted'.  Click 'purge deleted'.
17.  Repeat from step 10 for each of the email accounts you're protecting with spam assassin.

I'm going to post this information on the website so everyone can see it.  If this happened to me, it will happen to more people, and that now includes you.

Actually, you don't even need to go into CPanel to get to the master account, you can simply do http://mydomain.com/webmail and type in your CPanel username and password to get to the default account.  This is the one instance where you do not type in the full email address for the username to access the webmail.  Also, if you just want to go directly to Horde rather than seeing all 3, you can even use:

http://mydomain.com:2095/horde/index.php/ (standard)
https://mydomain.com:2096/horde/index.php/ (secure)

to go directly to Horde.

I hope this helps.