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February 09, 2012, 03:29:00 PM

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Author Topic: Email Sending Limits  (Read 2475 times)
jensprks05
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« on: October 16, 2009, 05:09:04 AM »

We have a mailman mail list we've used on LP for he past >4 years.  This list has less than 150 email addresses on it but I'll use 150 as an example.  Members of the list can send messages to the list, reply to messages, etc.  By "sending limits", does LP count one email going to the list as 1 (1 to the list) or 150 (1 to each email address on the list)?

We have been receiving the "over 400 messages per hour" emails, yet, there have only been 4 or 5 messages sent to the email list at the time in question.  We have never encountered this before, just within the last few weeks.

LP support has been of no help.
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Mitch
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« Reply #1 on: October 16, 2009, 05:37:10 AM »

Good question!  Thumbs Up That would be counted at 150 e-mails being sent out. 
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mvlaing
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« Reply #2 on: October 16, 2009, 05:57:19 AM »

OK, I'm also involved with this particular issue, and I don't understand why we would have been OK up until Sunday afternoon and then start getting these messages. And I'm fairly certain that we've had more than 2 messages go out to the mailing list in an hour and not received a warning. What would happen if we had a mailing list with over 400 people? And doesn't that blow the idea of not sending out more than 20 e-mail in a minute out of the water?

This has been a bit of a headache and I've been working with LP support since Sunday, but no one has been able to give me a straight answer why this is happening and what I can do to fix it. I don't understand why as a paid service LP can't do something that Google Groups does far better for free.
« Last Edit: October 16, 2009, 06:19:30 AM by mvlaing » Logged
Mitch
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« Reply #3 on: October 16, 2009, 06:07:53 AM »

This is done to prevent servers for being blacklisted for spam, or doing things that spammers do.  The official recommended limits would be to keep your e-mail sending down to 200-300 per hour and under 20 per minute.  If you use a script like phplist or dada mail - both other these alternatives provide you with ways to space out your sending - so that you don't get in trouble for going over your limit.

Hope that helps!
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cedarwaxwing
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« Reply #4 on: October 23, 2009, 08:18:13 AM »

If you use a script like phplist or dada mail - both other these alternatives provide you with ways to space out your sending - so that you don't get in trouble for going over your limit.

I use phplist for one email list I send that does not allow discussion on the list -- it is just one way. I don't think there is any way to allow for discussion on phplist. Please correct me if I am wrong. What about Dadalist? Can that be used as a traditional 2-way mailing list or is it more like phplist than mailman?

Thanks,

Dona


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Mitch
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« Reply #5 on: October 23, 2009, 08:22:06 AM »

It would be more like phplist.  You can check them both out here:

http://wiki.lunarpages.com/PHPlist

and

http://wiki.lunarpages.com/Dada_Mail
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cedarwaxwing
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« Reply #6 on: October 23, 2009, 08:37:10 AM »

So do you have a recommendation (other than yahoogroups) for a discussion email list with less than 200 members that very occasionally sends more than 2 emails out in an hour? At this point I've put moderation on all members' addresses until I figure out how to not have my personal email disabled.

I am a little frustrated and offended since not only am I paying out of pocket for 3 volunteer not-for-profit organizations' web hosting & 2 associated mailing lists, now I'm having to figure out how to not get my personal email address blocked.  I understand the reasoning. I just wish there was a way for you to know the bad guys vs the good guys.

Dona
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Mitch
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« Reply #7 on: October 23, 2009, 12:44:46 PM »

That would be one work around/alternative - at least till you find a better system to put in place.  Yeah, it is frustrating for sure, wish we didn't have to do it - but thanks to spammers, we have to be very cautious on how we allow everybody to use mail, because we don't want anybody to get a server blocked, either cause of sending spam or because of a false-positive.  (which would be that it looked like that, or it was reported a spam, but really wasn't)
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MrPhil
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« Reply #8 on: October 23, 2009, 12:58:20 PM »

Aren't email-based discussion groups so 1999? Especially now that you have to be careful about your email usage, wouldn't a forum (e.g., SMF) be much better? No email (routinely) involved -- just sign on to the forum and read/write. Even if your members have very slow connections, you can still use forums in low-bandwidth mode (no graphics).
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katrina1
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« Reply #9 on: October 24, 2009, 02:33:03 AM »

Good point MrPhil and I agree. I get more than enough email to read and much prefer forums rather than a large mailing list.
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solar
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« Reply #10 on: October 24, 2009, 07:44:26 AM »

My client on a Lunarpages account has also been receiving these over sending limit notices, each Friday for the last two weeks. We do NOT have mailing lists on that account.

We have taken every precaution, and more, regarding form scripts, POP account passwords, account passwords, etc., etc., etc....and still received that second notice.

It appears that the shared server this account is on may have been accessed by hackers, and not necessarily through this account. I hope Lunarpages will exercise due diligence on this and make absolutely sure it's not happening due to reasons far outside the control of individual account holders.

Incidentally, this is the same server that went down twice in a month, for days, taking down all websites.

We've been very, very patiently trying to explain in our discussions with customer support that the standard list of precautions we always receive when asking for help on this are maintained.

Spoofing and unauthorized mail server use is a frustrating problem for all of us, and it may be natural (although short-sighted) for the hosting company to assume it's the customer's fault, but I hope you'll use this information to look a littler further.

Clearly this is a recurring issue for Lunarpages.

Thanks for anything anyone might do to help with this.

And, if there are any bullet-proof form scripts out there that Lunarpages can recommend for use, we'll appreciate knowing. We rebuilt all forms not so long ago with TFMail to meet previous Lunarpages recommendations. Is that script now obsolete?

Thank you.
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katrina1
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« Reply #11 on: October 24, 2009, 11:46:25 PM »

TFMail should still be good to use. Lunarpages is not assuming there is any fault there. They look at what account the email is coming from and can see that. However, if you have done all the usual measures and are still receiving that email, it should be looked at closer by our techs to find out what is causing it specifically or if there is an error in the script that checks that. If you have a ticket number, I would be happy to look into it and perhaps have our techs take a closer look if your ticket has not already been sent to them. Is there any chance that a cron job on the account is running on Fridays?
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paradajz1
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« Reply #12 on: October 25, 2009, 01:36:44 PM »

i use and TFMail  and i am satisfied Happy Happy Joy Joy
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jm1248
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« Reply #13 on: November 09, 2009, 04:29:57 AM »

...  The official recommended limits would be to keep your email sending down to 200-300 per hour and under 20 per minute...

Perhaps LP could revise the error notice to read:

"You have exceeded our limit of 400 messages per hour
or maybe 200-300 per hour or maybe 20 per minute.
Or maybe our server was sending multiple copies of each
message (nobody's perfect)."

I hope you folks never go into the traffic radar business.
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hjc
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« Reply #14 on: November 09, 2009, 07:35:16 PM »

I fear that i am about to run into this problem.   I send a monthly church newsletter email with a BCC distribution of 120 addresses.  This is under the 200 to 300 emails per hour unless the list gets longer but i am not sure how the 20 per minute fits into the picture. 

The php code reflects my php/sql skill, it is very basic & simple; an sql query of the membership to find all the email addresses followed by building the header and message, and the php mail() command.  It has been working fine but based on what i have read here i am not sure it will work at for the Nov newsletter?  The full distribution is used in a single email.  Does this result in more than 20 per minute?

Thanks for the help
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