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March 13, 2010, 11:21:06 PM

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Author Topic: Email to Yahoo still not getting through  (Read 1175 times)
LunarUser123
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« on: October 31, 2009, 04:41:58 AM »

It has been about two months since the issue of emails to Yahoo not getting through began, and yet it is still happening. I sent 3 emails to Yahoo today, and none of them got through. Sent from Gmail, they arrive instantly at the Yahoo addresses.

Has there been any progress on Lunarpages end to resolve this critical issue? Are other people still experiencing this?
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MarkCale aka Madscape
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« Reply #1 on: November 01, 2009, 09:38:21 AM »

It has been about two months since the issue of emails to Yahoo not getting through began, and yet it is still happening. I sent 3 emails to Yahoo today, and none of them got through. Sent from Gmail, they arrive instantly at the Yahoo addresses.

Has there been any progress on Lunarpages end to resolve this critical issue? Are other people still experiencing this?

Actually, the issue with Yahoo mail is beyond any webhosting capability.. All can be done is if the server is blacklisted then a webhosting company can request the server to be whitelisted.. It is evident that the server is not blacklisted or it would affect sending email all over the internet since most spam firewalls use the same RBL databases. If, you have been getting deferred from yahoo, then you will need to contact yahoo and resolve the issue.

The email issues is not isolated to one webhost but nearly all of them since yahoo like any other service setup their own rules to how they allow email to flow through their servers.

I would suggest, checking the postmaster page at yahoo and it will provide more information on how to get yahoo to allow your emails to go through as they do this too often they even have a set of rules you must follow as well.
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Forum Lurker and Former Galactic Tekkie, mostly a jack of trades and master of none!  Mark H. Cale
MrPhil
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« Reply #2 on: November 01, 2009, 12:11:29 PM »

Has anyone reported this to abuse@lunarpages.com, as you're supposed to? Forward bounced emails with full headers, if you have them. Other than that, letting LP get its servers off of spam blacklists, there's a few things you can do. If you're sending from your PC under the name of your site, an SPF record might help authenticate your mail. Otherwise, be sure to read up on this board for things to do (and not do) to minimize the chances of being labeled a spammer. For example, always do "double opt in" for newsletters and other regular mailings, and include a reminder in every mailing that the reader subscribed to this, and give instructions on how to unsubscribe. Keep tabs on how much mail your site is sending out and keep your software up to date, in case your site gets hijacked to do spamming. Don't forget to regularly scan your PC for viruses and spyware, so it can't spam in the name of your site. There's not much you can do about idiots on other sites you share your server with, who won't take simple precautions, but at least you can avoid being part of the problem.
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LunarUser123
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« Reply #3 on: November 01, 2009, 09:50:29 PM »

I never send spam from my account, and this is a new problem that has only been occurring in the past 2 months. My email behavior has not changed since I got my LunarPages account two years ago.

Therefore the culprit is likely another user on my shared server, or an error or change in policy on Yahoo's behalf.

I have been going round and round with Yahoo, and they refuse to do a thing.

My best option is probably to request to be moved to a different Lunarpages server, but then again there's no guarantee that would solve the problem, as that server may be blacklisted as well.
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Mitch
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« Reply #4 on: November 02, 2009, 04:36:22 AM »

Mark's explainable of the issue is top notch, and as MrPhil suggested - be sure to contact abuse@lunarpages.com or submit a ticket in about this so that it can be looked into.
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MichaelT
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« Reply #5 on: November 03, 2009, 02:35:05 AM »

Something else you may want to check if your ISP provides you with a Dynamic IP Address is that the IP Address they assigned you is not blacklisted. I have had this happen with my own ISP. I usually contact them to let them know and then reboot my routers to have the system assign me a new IP. Then I check that one against some of the known blacklists and make sure it good, otherwise, I reboot and repeat as needed. Another way to test if its the server is send an email to a yahoo address using your Webmail for an email account hosted here and see if it goes through. If it does, its definitely not the server being flagged.
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Mitch
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« Reply #6 on: November 03, 2009, 05:04:05 AM »

Also a good point - thanks MichaelT!  Thumbs Up
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lexhair
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« Reply #7 on: November 03, 2009, 06:22:49 AM »

Yahoo will not whitelist you on a shared server. Been there, done that.
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MarkCale aka Madscape
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« Reply #8 on: November 03, 2009, 09:06:51 AM »

Yahoo will not whitelist you on a shared server. Been there, done that.

Thanks for that information.. I do know that yahoo will ask for domain keys.. shared servers would not have them, actually domain keys are very outdated identification procedures now. When, I was involved with providing support, it was hard to explain the reason this happens. Email has only become complicated due to myriad of procedures now placed in order to send even a single email. The bigger issue is the RBLs, Michael T is indeed correct about dynamic IPs being blacklisted from ISPs which RBL databases will even show this. Yahoo, is also very slow and painfully reluctant in supporting their service. I have personally experienced this on all aspects of yahoo services and not just email. Mr. Phil is dead on by either reporting this to abuse or support, which was my oversight in my previous response.

Lexhair, I completely share your frustration and how Yahoo is reluctant to support domains on a shared server. Unfortunately, just like any need for regulation there is too many holes in it and more issues for the business sector that cannot afford dedicated hosting. This also hurts LP in providing services and any other hosting service. We can only hope that enough complaints to Yahoo on not reviewing and checking false positives on their firewalls in being a fair and proper service will finally push them to reevaluate their policies.

Thanks Mitch.. I appreciate the comment!
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« Reply #9 on: November 03, 2009, 10:58:07 AM »

Ask to be moved to server TYR
I have no problems and get all Yahoo mail (I can also send to Yahoo with no problems).

I think another obvious solution would probably be a dedicated IP.

I have been considering getting one for a few different reasons and that would probably assure you would not get black listed. Assuming of course you are not sending out bulk emails.

Feel free to correct me if I am wrong about the dedicated IP.

By the way, how much does it cost to get one?  Confused
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MrPhil
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« Reply #10 on: November 03, 2009, 03:01:49 PM »

I think another obvious solution would probably be a dedicated IP.

Feel free to correct me if I am wrong about the dedicated IP.

I think you're wrong. On a shared server, the mail server has its own IP address (shared by all, so if one bozo gets it blacklisted, everyone suffers). My understanding is that a dedicated IP address is only for the web server, and has no effect on mail.
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Faded Glory
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« Reply #11 on: November 03, 2009, 03:21:31 PM »

To chime on the Yahoo thing, it will not let you use other email clients unless you pay them $20.00 a year for the privilege.  I have MS Outlook and yahoo will not allow me to pull in any mail. I keep getting the message that I would have to upgrade to mail plus or some such crud. I promptly went to gmail and duplicated my email addresses, then I changed all of my email addresses with everyone from yahoo to gmail.

I also sent Yahoo an email telling them that not only would I not pay them I would not be using them anymore either. I closed my email accounts and moved on!

I don't know if that would cause any of the problems being experienced here, but it was worth pointing out.
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MarkCale aka Madscape
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« Reply #12 on: November 06, 2009, 02:22:44 PM »

I think another obvious solution would probably be a dedicated IP.

Feel free to correct me if I am wrong about the dedicated IP.

I think you're wrong. On a shared server, the mail server has its own IP address (shared by all, so if one bozo gets it blacklisted, everyone suffers). My understanding is that a dedicated IP address is only for the web server, and has no effect on mail.

MrPhil you would be correct about the dedicated IP, the dedicated IP on a shared server only serves two purposes. SSL assignment and Anonymous FTP. Yahoo to put it as mildly as I can, is very unforgiving with any server they blacklist. You may get a server that will send emails right through to Yahoo for a given amount of time until their other policies such as email flow to their services tags the domain sending and the server to deferred. When this happens you can hang it up. Your better off adding a Yahoo clause on your website explaining that Yahoo services is a crock!

The Mail and Web service on the shared servers are the same not separate. LP's shared windows servers are the only setup that is running Email and Web services separate. 

I am starting to enjoy my new found freedom on this forum to be able to express my exact thoughts on here and not having to sugar coat them.  Very Happy
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Forum Lurker and Former Galactic Tekkie, mostly a jack of trades and master of none!  Mark H. Cale
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« Reply #13 on: November 06, 2009, 04:11:31 PM »

Quote
I am starting to enjoy my new found freedom on this forum to be able to express my exact thoughts on here and not having to sugar coat them.  Very Happy

 Confused Something changed I'm not aware of?
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MarkCale aka Madscape
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« Reply #14 on: November 06, 2009, 05:50:27 PM »

Quote
I am starting to enjoy my new found freedom on this forum to be able to express my exact thoughts on here and not having to sugar coat them.  Very Happy

 Confused Something changed I'm not aware of?

MNM, sorry my response was not meant in a negative since,  I only meant that having the freedom to speak openly on such services like Yahoo without having to be so mild about my thoughts on how this service and others restrict legit businesses from the ability to reach a wider client base in efforts to generate revenue for their business. I guess it was my way of saying it felt good to be able to put exactly how these services limit others without regards or the decency of looking into an email being legit. 
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Forum Lurker and Former Galactic Tekkie, mostly a jack of trades and master of none!  Mark H. Cale
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