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May 22, 2012, 06:18:37 AM

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Author Topic: emails not showing up in Webmail  (Read 2613 times)
MrPhil
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« on: January 02, 2011, 10:13:09 AM »

I used to be able to, when on the road, go into cPanel's Webmail services and through one of SquirrelMail, Horde, or RoundCube read and send emails to and from my site email addresses. Now I've recently noticed that incoming mail never shows in any of the three. If I'm at home, I fire up my Thunderbird email program and the incoming mails are patiently waiting there for me (and get downloaded). The PC is powered off when not in use, so I don't think Thunderbird is somehow sucking down the emails (POP) to itself while I'm looking for them on Webmail.

Any ideas how to let me get to incoming emails via a Web interface? I know I used to be able to (through at least 2/2009), but that was some time before the latest round of cPanel upgrades (summer or fall 2010). Once I'm home and using Thunderbird, I pull emails off the mail server and store them on my PC. Do I need to specifically configure anything on my mail server? Is there some sort of caching function that assumes, based on usage patterns, that I'll be pulling down my mail to my PC, and never makes it available to Horde, etc.? Am I getting to Webmail the wrong way (via cPanel signon)? What does "Enable AutoLoad" do on the Webmail page -- just bypass the selection and use one as a default?
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katrina1
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« Reply #1 on: January 04, 2011, 10:10:40 PM »

Email should be showing in webmail if it has not been downloaded already by the email client on your own computer. There is no caching of usage patterns. The way you get to webmail is fine and not the issue. Please open a ticket at support@lunarpages to have them test it for you.

Autoload will automatically open your favorite webmail program when you login to webmail.
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MrPhil
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« Reply #2 on: January 05, 2011, 06:16:29 PM »

I just found that I could go to port 2096 on my site and enter my full email address and its password, and get in. While that's adequate for one email account, once my laptop's browser stores the addy and password, it seems very clumsy for dealing with multiple email addresses. It's been a while since I tried doing it, but I seem to recall being able to sign on to cPanel, go to Webmail, and be able to check all my email accounts with one sign-on. Am I misremembering? Since my browser is only going to store one address/password for a protocol/domain/port, is there any easier way to do this?
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darkwolf
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« Reply #3 on: January 05, 2011, 10:09:54 PM »

Its been a while (I want to say nearly 2 years) but at one time you could use the webmail link in cpanel that logs you into the default cpanel account and view all email for all email addresses on the account.

It was found however that the file system used at the time (from what I understood) could develop issues / lost email for people who liked to store large amounts of email on the server.

To resolve such issues a new storage system was implemented and all servers changed to the new system , however this new storage system does not allow for the ability to login to the default account and allow access to all email accounts / emails.

Although a bit of a security risk (course saving the password in browser is too) you could save all email addresses and passwords in a .txt file on your computer, then copy/paste when needed.

Not sure what browser you are using, but my browser (IE) stores every email address/password combo I tell it to save, however I only use that for email accounts I rarely use (such as gmail)

Best solution if you are using a laptop on the road and not a public computer:

If you have a mail program such as outlook, outlook express, or mac mail on the laptop you could setup all your email addresses as "IMAP" accounts.

If done correctly, this will allow you to check emails from the laptop without removing them from the server, then you could later download them to your main system using pop as you normally do when you get home.
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MrPhil
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« Reply #4 on: January 06, 2011, 06:46:45 PM »

Yeah, I thought I remembered getting into all my accounts in one sitting. I like the idea of using IMAP -- hopefully Thunderbird can use that, or I can find a similar mail client.
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darkwolf
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« Reply #5 on: January 06, 2011, 07:59:14 PM »

Thunderbird is capable of IMAP.  You will want to make sure you setup as IMAP and not POP3, else it will download the emails from the server.

Basic directions on thunderbird IMAP setup can be found at : http://www.techiecorner.com/134/how-to-configure-thunderbird-for-imap-email/
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