I have had the same problem here. Going round and round with support. They respond to me (I submit them via the support page) and keep telling me that I need to answer the emails - not create a new trouble ticket.
WHY don't they read the message I am sending them?

I keep telling them that I CAN'T SEND EMAIL and they keep saying the same thing over and over again. Make sure your settings are xx, delete and recreate the account, etc. NOTHING CHANGES.
I can send email to anyone who has an email address on my domain, but outside of that, I am in a black hole.
If it was the Microsoft updates that did it (Internet Explorer and Outlook) how can we un-install them so our systems work again?
Judy