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February 09, 2012, 09:08:08 PM

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Author Topic: Exclusively Certificate Based SMTP Service/Server from Lunarpages  (Read 577 times)
krh
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« on: October 24, 2009, 05:48:27 PM »

Does Lunarpages offer a strictly certificate-based SMTP server?

Here's why: our e-mail, sent from OMICRON.LUNARPAGES.COM is being blocked by CSI.EDU because some other user on OMICRON, who is probably running a viral XP system, has been identified as a spammer, thus all mail from OMICRON has been blocked.

<omitted>*@csi.edu
SMTP error from remote mail server after end of data:
host guppy.csi.edu [198.60.233.24]: 554 Service unavailable; Client host [omicron.lunarpages.com]
blocked using Barracuda Reputation; http://bbl.barracudacentral.com/q.cgi?ip=208.39.255.25

I realise that it isn't Lunarpages' responsibility to enforce individual system security and that this can happen from any web-host; however, this is not the first time this has happened and it is inhibiting our ability to operate business normally.

I'd like to stay with Lunarpages, but need a way to ensure that our e-mail won't be blocked by universities and major providers because some other user on a server has a compromised system.

Can Lunarpages offer an SMTP service that is less likely to be compromised as a spam source?
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Mitch
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« Reply #1 on: October 26, 2009, 05:43:29 AM »

I am afraid this is a topic we may not be able to help you with here on the forums.  I would recommend contacting support@lunarpages.com to talk with the Lunarpages support team about this issue.  If you have any issues reaching support in that way, you can submit a ticket on the help desk (via the help desk web site here).  Please be aware that your help desk login and your hosting account login are not related, so if you need a new one or you don't have a help desk login yet, you can set one up here. If you have any questions on how best to use these forums please see the green forum rules link in my signature.
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