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February 09, 2012, 05:00:58 PM

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Author Topic: Has my PC been tagged as a spammer??  (Read 367 times)
multilink
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« on: January 19, 2004, 07:33:12 PM »
I have a PC that, as a part of our voicemail system, sends out very short emails that let my customers know they have new, urgent, and/or fax messages.  This is done through a special app that gathers TNPP data from the voicemail system, and sends it to a simple e-mailer.  It has worked great for more that a year since we started the e-mail notification service.  Other than an outage due to a failed firewall, this has worked non-stop for a long while....

This system now, cannot ping anything Lunarpages nor send simple emails to mercury or aquarius servers (as  I can switch on the fly when one or the other have "issues" from time to time.

It cannot send e-mail whatsoever now..it just tries to connect and cannot for some reason.  I cannot send email out using a regular email client from this PC (outlook express-sending to mercury server).   I cannot ping any lunarpages servers, but I can ping other sites/addresses outside my netowrk just fine from this PC including my home email server, mail and smtp.comcast.net...

I can send e-mail and ping lunarpages servers from other PC's on my network (so my firewall is not the IP that may be blocked as a spammer).

The private IP of the trouble PC is 10.30.0.21 and it's MAC address is:
00-D0-B7-79-7B-30.

I can't figure what it is? ! ?  

Help.

Wes Ewing
Director of Technology
Multi-Link Communications, LLC
wes@multilinkcom.com
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Wes Ewing
Director of Technology
Multi-Link Communications.
multilink
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« Reply #1 on: January 20, 2004, 07:16:30 AM »
Confused

As of this morning at 811am 1/20/04, the system, without being touched, is now able to send mail out to the aquarius server. ??!??

 Sad  This is the other little trick it plays,  it dies in the evening, then pops back into service in the AM hours.  Meanwhile the service this emailer performs, isn't able to get the job done in the evening - that's not good.
This cycle happens w/o the system being touched in anyway - it's in a 19" rack down at the site we keep our service equipment (a Co-location facility).

Has anyone at Lunarpages "done" something that would have fixed this - at least temporarily??

I will wait for a LunarPages reply...

Thanks,
Wes Ewing.
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Wes Ewing
Director of Technology
Multi-Link Communications.
Danielle
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« Reply #2 on: January 20, 2004, 07:28:54 AM »
Hi Wes,

Have you sent in a ticket to support@lunarpages.com? I just wanted to verify that you have since it seems an issue that needs to be looked at in support.

Thanks
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multilink
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« Reply #3 on: January 20, 2004, 07:31:52 AM »
Copying text and sending now....

Wes. Thumbs Up
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Wes Ewing
Director of Technology
Multi-Link Communications.
MishaPappa
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« Reply #4 on: January 20, 2004, 10:28:58 AM »
Sounds more like a DNS or DHCP or NAT issue...  especially if it works part of the time and not others... I doubt Lunarpages network staff would build a firewall blockade to that public IP address for only a portion of the time... if they did it at all, it would be 100%... (LP staff, correct me if my assumption is inaccurate).

You may want to more closely examine that PC's network configuration, TCP/IP stack, etc.
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Misha
multilink
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« Reply #5 on: January 20, 2004, 10:44:01 AM »
Lunarpages support is not blocking...but...This account is only getting checked for inbound messages during the day (our customer service supervisor). When he leaves for the night, his system is off and thus, his email client is not doing send/receive (authenticating account!).  So, after awhile the account goes to sleep (kinda) because the emailer app only sends and does not receive (no authentication).   SO, I setup a PC in our NOC with Outlook Express, it will not be on 24/7 and doing automatic send/recieve every 30 minutes, thus keeping the account authenticated and UP so the emailer (downtown) can continue to send and send..and be happy.

We THINK this may do it, will be monitoring and testing this theory out tonight
 Applause

Thanks all for the tips and suggestions!  Thumbs Up
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Wes Ewing
Director of Technology
Multi-Link Communications.
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