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June 02, 2015, 09:44:54 PM

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Author Topic: I can't receive & send my email by outlook  (Read 3428 times)
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« on: September 27, 2013, 11:50:53 PM »


I added my email account in C/P, and I set it on my outlook. When I complate all setting try to test my account, outlook always remid me to enter my correct password. I am sure I didn't enter a error password. I can login my webmail, but I can't login in by outlook. Please.


Name: test
Email: test@mydomain.com
user name: test@mydomain.com
password: the login webmail password.

Why?  Please help
Alien Anomaly
Senior Moderator
Professor in Nanotechnology
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Posts: 4248

« Reply #1 on: September 28, 2013, 11:06:23 AM »

Here using outlook express I don't use "mail" on pop or smtp.
so test@x-visions.com
pop is x-visions.com
smtp is x-visions.com


As I'm always saying.. (But nobody listens)
"Take a step back.. Take a deep breath and see if there a simple solution there, thats hiding" lol  Very HappyLunarpages Web Hosting   Lunarpages Forums  Lunarpages Affiliate Program
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Posts: 13

« Reply #2 on: September 29, 2013, 12:51:32 AM »

looks like you have set it up properly make sure you check ports are correct, here is a quick check list;

The following is a walk-through for setting up Outlook Express.

Go to Tools -> Accounts... -> Add...

    Display Name: Usually your name
    Email Address: Full email address (ir, you@yourdomain.com)
    My incoming mail server is a [POP3 or IMAP] Server.
    Incoming Mail (POP3, IMAP, HTTP) server: mail.yourdomain.com
    Outgoing Mail (SMTP) server: mail.yourdomain.com (or your ISP outgoing SMTP server settings)
    Account Name: Your full email address (ie, you@yourdomain.com)
    Password: Your e-mail account password
    Log in Using Secure Password Authentication is NOT checked.

Click Next and Finished.

Click Properties -> Servers Tab.

Make sure 'My Server requires authentication' IS checked ON if you're using our SMTP Server settings. Otherwise contact your ISP.

Click Apply, OK, OK.

The last step would be to test the e-mail account. If it does not work, try your ISP settings for sending e-mail.

If your are still have issues give us a call we can help you set up your account. 1-877-586-2772
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Posts: 4

« Reply #3 on: October 12, 2013, 12:58:54 PM »


My name is Eliseo and I am a Junior Systems Administrator here at Lunarpages. As far as I can tell it seems you have all the settings properly. Many times you receive this message because your ISP is blocking the port 25 so try to change the SMTP port on Outlook. Here is a quick guide to do this:


Please make sure to enable this option on Outlook. On "More settings" under "Outgoing Server" click on "My outgoing server (SMTP) requires authentication" and then select "Use same settings as my incoming mail server".
Intergalactic Cowboy
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Posts: 66

« Reply #4 on: January 25, 2014, 10:10:35 AM »

Outgoing Mail (SMTP) server: mail.yourdomain.com

You can open up command prompt and issue this command.

telnet mail.yourdomain.com 25

That would let you know if your ISP is blocking port 25.
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« Reply #5 on: February 28, 2014, 07:07:41 AM »

agree.The last step would be to test the e-mail account. If it does not work, try your ISP settings for sending e-mail.
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