Hi LordChaosJester, best thing to do would be to keep working with the admins to get your numbers down, and/or to find a source of where the e-mails are being sent from, so you can learn how to limit the usage.  We'd be more than happy to give you some opinions and feedback via the forums here on your general issues.  Are you using any mailing list scripts, have a newsletter or anything of that sort?

Have you found any resolution for this? We are experiencing the same issue, and have taken every precaution advised by Lunarpages. We are not using a mailing list, have secure forms, changed password, on and on and on...

The customer support person with whom I first spoke about this strongly suggested the problem was keystroke access to my own work machine. NOT!! This was without having any information about the type and levels of security we impose on all our computers.

He also suggested we move to a dedicated server. This is for a very small website using very few resources. If all websites on the shared server were this small, LP would probably double the number.

Needless to say, he was not very helpful.

What has happened with this case? I'll appreciate anything you may have learned from your experience. Anything we can do from our end, we certainly will, but are out of options and do not want to receive another of these notices due to no fault of our own.

Thank you.

All I can suggest is, assuming you've thoroughly inspected all your scripts for hacker-inserted mailing code, is that you have something like SMF that's constantly sending emails (reporting database problems) to a non-existent address on your site, and they're being flushed out of the catchall account. You might try temporarily removing :fail: or :blackhole: from your catchall email account and seeing if a bunch of emails show up, which originated at your site.

The 400 limit, I believe, also includes incoming mails. Might someone be mailbombing you? If so, look in the catchall account without fail or blackhole. You'd think that LP could tell the difference between incoming and outgoing emails, but maybe they can't?

Is it theoretically possible that a spammer or bot is sending mails to a non-existent email account on your server, and your server is sending a "not valid" e-mail back to the sender? Would this not count as one e-mail sent every time it happens?

I noticed you specified "job board and registrations ".  Have you had a large number of people sign up/register with the site?  

If regististration sends out an email, these email need to be counted for the limits.

Not sure what you mean by "job board" but if this sends any emails to users, then these emails need to be counted when figuring out your limits.

Another possible cause:

The "over email limits" emails that you receive mention the 400/hr limits, however there is ALSO a 20/min limit.  If you are going over the 20/min limitation, then this would result in you receiving the "over email" limits.

If you have any, and I do mean ANY, scripts that send out any kind of emails, if possible I recommend setting such scripts to throttle and not send more then 4 emails a minute.  At 4 emails a minute, this allows for up to 240 emails to be sent by your scripts per hour, while still allowing a little leeway for email sent via other means such as webmail / email clients (outlook , mac mail, outlook express for example).

I also recommend, that if you have any scripts that are sending out emails, you setup a separate email address purely for each script to use, as this can help to determine if its the script sending over the limits or if its a mail client.

For those of you who are unable to resolve the issue, and unable to locate how the email are being sent, support MAY be able to assist on this by determining which email address on the account is doing the actual sending.

As email logs are only kept for a short time (if logs were kept long term, would need multiple warehouses to store them lol) , and depending on how busy support is may take some time to get the information, you need to contact support with the following within MINUTES of receiving an "over email limits" email.

1. Request to know what email address is sending and going over limits.
2. cpanel/plesk/lpcp username and first and last of password on record (verification)
3. Last 4 of card on record (for verification)

With the above information, this will allow us to escalate the ticket and possibly determine which email account is sending the emails.