Turns out she was getting a message back:
> This message was created automatically by mail delivery software.
>
> A message that you sent could not be delivered to all of its recipients.
>
> Below you can find the mail addresses that failed and the reason given
> by the server that has been contacted for this address.
>
> You sent this mail through our old unsecured mail relay. If your mail
> has been rejected due to an RBL list entry (eg.
>
http://mail-abuse.org/), you should consider using our server with
> SMTP authentication. For further information have a look in your FAQ
> or contact your technical support.
>
> -- Fehlgeschlagene Adresse(n) / Failed Address(es) ---------------------
>
> [my address]
> Connection timed out:
> retry timeout exceeded
She's using outlook. How can I control the spam assassin?