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May 22, 2012, 07:22:18 AM

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Author Topic: Problem with catchall account on mercury  (Read 370 times)
lostmarble
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« on: February 19, 2004, 03:55:47 PM »
I'm having a problem with my catchall email account today. I have a couple email accounts set up like webmaster@lostmarble.com, and it can still receive email correctly. However, if I try to send email to <anything_else>@lostmarble.com, it just never comes through. My email client never receives it, and there's no sign of it if I check through webmail.

The next problem (which may be related) is if I try to send an email from my catchall account. My email client (Thunderbird) tells me "An error occurred while sending mail. The mail server responded: Temporary local problem - please try again later. Please verify that your email address is correct in your Mail preferences and try again.".

The webmaster@lostmarble.com account can still send email correctly from Thunderbird - it's just the catchall account having these problems.

All of this worked fine yesterday - did something break overnight? Is someone working to fix the "temporary local problem"?

If it helps, my domain is lostmarble.com, and it's on the mercury server.

By the way, I have a totally separate domain hosted on leo with a catchall account that still works fine.
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leighsww
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« Reply #1 on: February 19, 2004, 08:54:42 PM »
Is your "default" address still intact?

In cPanel, click on "Mail", then "Default Address" and look to see if it is:

yourdomain.com: username

If it's not, then it's sending your catchall to oblivion.  Some people set their catchall to "blackhole" or "fail" because they don't want spam/spoofing sent to the catchall (especially after the huge virus attack lately).  I know you said you didn't change anything, but just check to see if something might have happened to your default address.

The other thing you can check for is if your "inbox" in the default mail folder is still there and set to chmod 660 (that's where your catchall goes).  You can view it via cPanel, click on "File Manager", click on the folder icon next to the word "Mail".  Is the "inbox" file's chmod at 660?  Also, click on the inbox filename and then in the upper right-hand corner, click on "Show file".  You can then see all the email that's still in there (those that haven't yet been downloaded).

If you find the mail inside there that you sent to the catchall, then it's not being downloaded from your email client for some reason.
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Anonymous
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« Reply #2 on: February 19, 2004, 09:33:58 PM »
Quote from: leighsww
Is your "default" address still intact?

In cPanel, click on "Mail", then "Default Address" and look to see if it is:

yourdomain.com: username


Yes, that all looks fine.

Quote from: leighsww
The other thing you can check for is if your "inbox" in the default mail folder is still there and set to chmod 660 (that's where your catchall goes).  You can view it via cPanel, click on "File Manager", click on the folder icon next to the word "Mail".  Is the "inbox" file's chmod at 660?  Also, click on the inbox filename and then in the upper right-hand corner, click on "Show file".  You can then see all the email that's still in there (those that haven't yet been downloaded).


Yes, I still have a /mail/inbox file, and it's chmod 660. With my email client not running (to eliminate possible problems at this end), I tried sending myself an email, and the inbox stays at zero bytes. No email arrives, no error message bounces back to the sender.

Thanks for the suggestions, but apparently it's something else...
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lostmarble
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« Reply #3 on: February 20, 2004, 10:03:08 AM »
Yes, my default address is correct.

Also, my /mail/inbox file exists, and is chmod 660.

Thanks for the suggestions, but the problem seems to be something else. I also tried this: with my email client NOT running (to eliminate possible problems at my end), I sent an email to madeupname@lostmarble.com. Checking through webmail, the email never arrived, no error bounced back to the sender, and my /mail/inbox file remains at zero bytes.

Some else weird - this entire thread disappeared from the forum. I was able to find it by searching, but it doesn't show up on the e-mail forum index page.

Edit: Hmm, the thread re-appeared in the index...
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lostmarble
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« Reply #4 on: February 20, 2004, 10:16:17 AM »
Update: Suddenly, everything's working again. Minutes after my most recent post, a couple emails appeared in my box. Again, I didn't change anything - it just started working again. I can also send emails again, with no changes to my email client.

Unfortunately, I lost a day and a half's worth of emails to the void. Also, I've gotten no response from LunarPages, either in this forum, or to my support emails (which I wrote from a working email address, not the problem one). Thanks for fixing it, but I'd like some kind of confirmation that something was actually done - I'd feel more confident that the mail server doesn't just randomly decide to stop and start working.
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leighsww
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« Reply #5 on: February 20, 2004, 10:16:49 AM »
Yes, I noticed the thread disappearance, too.

I would say to put in a support ticket about your missing catchall if you haven't already done so.
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leighsww
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« Reply #6 on: February 20, 2004, 10:17:59 AM »
Oops, disregard my last email because we were posting at the same time.

Good to hear it's working again.
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