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February 09, 2012, 09:00:12 PM

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Author Topic: Trouble Receiving Email to my own domain  (Read 1319 times)
chubbard
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« on: February 11, 2010, 10:47:25 AM »

I have been using Lunarpages for 2 years without issue, but recently I need to move my website to "other host".  I wanted to keep my email hosted through lunarpages.  I have my domain hosted on Yahoo where I bought it.  The problems started when I changed my domain registration to use "other host" and now email coming in doesn't ever make it to my accounts.  I can send email out, but not receive.  Here is my registration entries.  I've never had a custom MX record before which really puzzles me as to why it worked before.  I thought I'd need a customer MX record pointing at the lunarpages mail servers, but I haven't in the past.  I've searched the wiki and such without any help as to what those mail servers might be.

A Record: mydomain.com -> Yahoo IP Address
CNAME Record: *.mydomain.com -> Yahoo Hostname
CNAME Record: mail.mydomain.com -> Yahoo Hostname
CNAME Record: www.mydomain.com -> www.otherhost.com

MX Record:
Yahoo Mail Server
Yahoo Mail Server

DNS Servers:
primary: ns1.lunarservers.com
secondary: ns2.lunarservers.com

Previously I had *.mydomain.com pointing at something in lunarpages, but I can't remember what.  However, if I left that in there the route to www didn't take.  Once I removed *.mydomain.com pointing at lunarpages then www started working.  Really I want to route * to "other host", except for mail which should to lunarpages.

Any ideas?

Thanks,
Charlie
« Last Edit: February 11, 2010, 01:43:20 PM by Mitch » Logged
Mitch
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« Reply #1 on: February 11, 2010, 01:42:03 PM »

Have you tried to contact the "other host" to see how you could get you mail info pointed here? For your MX records to be redirected with us (which im not sure is still relevant since your hosting is elsewhere) all you have to do is submit a support ticket to get this info changed.  Might recommend doing that, and if they can't do it, they should be able to to help provide to you what the "other host" need to do to get on the ball. Smile
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chubbard
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« Reply #2 on: February 11, 2010, 01:50:28 PM »

The other site doesn't provide mail hosting and I've paid for lunarpages to host my mail already so I'd like to have it continue to be hosted with lunarpages.  I'm not sure I follow what you are suggesting.  Why would I need to have a support ticket created when I have control over the domain registration through yahoo.  What would lunarpages be able to do from their end?  They don't control the domain registration.  Lunarpages doesn't seem to post any useful information about updating MX records to host email on their servers.  Again I'm sure there's something I don't fundamentally understand because previously I didn't change my MX records from the defaults and my mail worked.  However, I have no idea how it worked.  As I understand it MX records are used by email servers to know what mail server to send the email to given the domain.  If my MX records point at Yahoo how would that mail end up back at lunarpages?  Somehow the CNAME wildcard record was sending the email there, but I don't remember what to set that thing too.

At this point I'd be happy to get it working the way that it was then figure out how to move just the web site over.  Any help?
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Mitch
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« Reply #3 on: February 11, 2010, 01:57:56 PM »

Drop in a ticket to support or e-mail support@lunarpages.com, and they'll be happy to do it if it can be done.  Your situation is a little strange though, because most situations like this are the other way around (hosting mail elsewhere, and web site here).  If they don't have control over it, then ask them who you would need to contact to get this done.
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