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February 09, 2012, 07:46:20 PM

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Author Topic: Webmail email to hotmail goes to the junk folder  (Read 1357 times)
Tezza
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« on: July 30, 2010, 03:22:23 PM »

When I send email to hotmail it goes to the junk folder - Why? Is there any way to overcome this?

Thanks
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MichaelT
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« Reply #1 on: July 31, 2010, 01:19:03 AM »

Without knowing your domain or account information and seeing the mail header information I would say its likely something that an SPF Record might help with. If you haven't already done so, I would send an email to support@lunarpages.com and look into having that added to your account.
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lexhair
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« Reply #2 on: August 02, 2010, 11:09:44 AM »

You're lucky it gets there and doesn't bounce back. Windows Live and Hotmail seem to love bouncing stuff back.

A SenderID and SPF might help as Michael suggests.
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turula2
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Peter in DG


« Reply #3 on: September 16, 2010, 09:12:02 PM »

Has this been resolved yet?
I had two emails to hotmail.com bounced back today,
specifically listing the LP server camilla IP as blacklisted.
I've notified support but no help from there.
Doesn't sound like they understand the problem.
Is this happening on other LP servers?
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katrina1
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« Reply #4 on: September 16, 2010, 09:50:51 PM »

Did you include the bounce message with the full raw headers in your ticket? What is the ticket number?
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turula2
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Peter in DG


« Reply #5 on: September 17, 2010, 10:00:08 PM »

Yes, I did send in the full headers of the bounce email to Jay Armitage.  I received a response that sounds technically sound and I'm confident he'll eventually resolve the issue.  It seems to me that hotmail is being totally irresponsible in following IP blacklists from a very questionable source (Backscatter).  My ticket ID is 2001919.    Jay indicated that it should take about 72 hours for hotmail to resolve this, which would put it at some time on Tuesday 9/21.

I just don't see why we have to go through several rounds with those "support" people from Afghanistan, or wherever, who send you useless canned responses, before the question is directed to someone with real technical expertise.
« Last Edit: September 18, 2010, 11:12:54 PM by turula2 » Logged
katrina1
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« Reply #6 on: September 18, 2010, 01:35:24 AM »

I see Jay is looking into the issue and should be able to help.
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