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Web Hosting Forum | Lunarpages > Lunarpages Web Hosting - Online Help Desk > E-mail with your Lunarpages Hosting Plan > bounced mails take a WEEK to bounce!
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Author Topic: bounced mails take a WEEK to bounce!  (Read 937 times)
altoidboy
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« on: April 02, 2008, 07:19:56 AM »
i'm having a recurrent problem with my outgoing e-mail. in the past few days, three different mails (to the same destination domain) have bounced back to me, but they've bounced back ONE WEEK later. in other words, i send the mail, i assume it was received, then a week later i get the notification that it didn't make it and was bounced back.

i'm not sure if the problem is on my side or theirs. but this is very weird.

i looked at the long headers of the mail, and here's what i see (personal info removed). This particular mail went to 3 recipients, but I've had the exact same thing happen to mails sent to 1 recipient:

Code:
From: Mailer-Daemon@gaia.lunarpages.com
Subject: Mail delivery failed: returning message to sender
Date: April 2, 2008 12:04:40 AM PDT
To: myaddress@mydomain.com
Return-Path: <>
Envelope-To: myaddress@mydomain.com
Delivery-Date: Wed, 02 Apr 2008 00:04:40 -0700
Received: from mailnull by gaia.lunarpages.com with local (Exim 4.68) id 1Jgx1U-00038M-96 for myaddress@mydomain.com; Wed, 02 Apr 2008 00:04:40 -0700
X-Failed-Recipients: theiraddress@destination.com, theiraddress2@destination.com, theiraddress3@destination.com
Auto-Submitted: auto-replied
Message-Id: <E1Jgx1U-00038M-96@gaia.lunarpages.com>

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

 michelle@oasisla.org
 jennorne@oasisla.org
 jennorne@yahoo.com

------ This is a copy of the message, including all the headers. ------

Return-path: <myaddress@mydomain.com>
Received: from cpe-76-172-160-95.socal.res.rr.com ([76.xxx.xxx.xxx] helo=[192.168.2.20])
by gaia.lunarpages.com with esmtp (Exim 4.68)
(envelope-from <myaddress@mydomain.com>)
id 1Jf80l-0002wT-IG; Thu, 27 Mar 2008 23:24:24 -0700
Message-Id: <FF56D549-2738-4070-BC7A-E9C715D0B678@mydomain.com>
From: David Das <myaddress@mydomain.com>
To: Jenn Orne <destination@theirdomain.com>,
Jenn Orne <destination2@theirdomain.com>,
Michelle Lutz <destination3@theirdomain.com>
Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes
Content-Transfer-Encoding: 7bit
Mime-Version: 1.0 (Apple Message framework v919.2)
Subject: song demos
Date: Thu, 27 Mar 2008 23:24:17 -0700
X-Mailer: Apple Mail (2.919.2)
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Mitch
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« Reply #1 on: April 02, 2008, 07:35:58 AM »
Very interesting problem.  Do you own the destinations domains/accounts or are they hosted elsewhere?
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jrotem
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« Reply #2 on: April 09, 2008, 01:35:23 PM »
I'm glad to find I am not the only one. I've had this problem the past few weeks. The recipients are all unrelated (various clients, mostly) and the part that is truly problematic is that I am a designer working on deadline and my clients are not receiving important emails and files.

The bounces are taking a week or even more.

Why would this happen?  Thank you.
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Mitch
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« Reply #3 on: April 09, 2008, 01:40:11 PM »
Well in most situations this would be an issue with the destination server.  Might try sending several messages to them from various addresses (both hosted at LP and not) and see if you see any dramatic differences in results.  if your having issues 100% across the board with LP then you might contact support to see if there is something on the server side that might be at cause. 
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jrotem
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« Reply #4 on: April 09, 2008, 01:56:43 PM »
These are all unrelated destinations, hosted on various servers, and sporadic. They will receive everything else and I assume all is well. Then a week or more later I get only one bounced and I need to ask if they received the original email since they have received others with no problem. Not so good for a designer working on deadlines. Sad

What's also odd is that in the past, on the rare occasion an email bounced, I got immediate notification. All of these are 5 or more days late.

As far as outgoing email addresses, do you mean like Gmail? I hardly use that, but if I can figure out a way to incorporate it into Apple Mail I can use it for a test, I guess. I suspect this will not be definitive, nor easy to use as a test. The one constant here is LunarPages.
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wba
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« Reply #5 on: April 23, 2008, 06:02:36 PM »
We're having the same problem.  LP hosts our email.  Our ISP is AT&T (dynamic IP).  About two months ago we had a huge increase in the frequency of undeliverable emails.  The undeliverable message isn't received until five days after the original email was sent.

The problem happens with a variety of email accounts (different employees using multiple email clients) and a variety of recipient domains.  The problem is also inconsistent.  I'll send email A to client X and client Y (same or different domains), and only client X will be undeliverable.  Or I'll send email A and email B to client Z, and only email B will be returned.  Sometimes resending the email will solve the issue, but not always.  Again, the only constants on my end are Lunarpages and the ISP.  We can eliminate the ISP if we assume that those of us experiencing the problem are using different ISPs.

We need the problem solved.  At the very least, we need to shorten the five day delay on the undeliverable notification to something much more reasonable, like 30 minutes.
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jrotem
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« Reply #6 on: April 23, 2008, 06:06:26 PM »
My ISP is Verizon.

I called LP Tech Support and he suggested I change the outgoing mail port, so i will see if that helps.
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wba
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« Reply #7 on: April 23, 2008, 06:20:53 PM »
I'm using port 587, another coworker is using port 25.  Both of us are experiencing the problem, and it's random, so I don't see how changing the port will make a difference.

I did a support ticket a few weeks ago and the response was to resolve it with our ISP since the IP address showed up on a blacklist.  But again, that doesn't explain the randomness, where one email is undeliverable but another sent two minutes later is OK.
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lisam9
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« Reply #8 on: April 26, 2008, 09:14:34 AM »
I'm having a similar problem, but all my warning messages/undeliverables are from Yahoo addresses (and some messages sent to Yahoo addresses still go through). I"ve been working with Lunarpages support, but we haven't figured it out yet. They have recommended that I establish an SPF record for my domain, but the SPF questions are completely unfathomable to me. I have opened another topic here asking for help with SPF.
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wba
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« Reply #9 on: April 26, 2008, 10:33:44 AM »
I've also had problems with yahoo.com accounts, but it's not limited to just yahoo.

I just had another undeliverable notice.  This one is for a return receipt request.  I emailed the person on 4/17 and they replied on 4/21 with a receipt request, I clicked OK, and five days later LP notified me that the receipt couldn't be delivered.  Seems like more evidence that the problem is on LPs end.
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onestopjerkyshop
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« Reply #10 on: April 28, 2008, 08:53:35 AM »
I too continue to have this same issue and it happens with Yahoo, hotmail, and several of my vendors email addresses as well. Ever since I have been with Lunarpages I have had troubles with emails not being delivered or being blacklisted at no fault of mine. Many of my troubles did clear-up back last year when they had an outage and I guess it reset something and I had no email issues for awhile and seemed to have fixed the non deliveries. Of coarse they said that the outage had nothing to do with it and could not have affected anything.

Anyway they have issues and sure wish they could get it fixed as I may have to finally give up on these folks. My server is "Asteroid" and hope lunarpages looks into this issue.
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