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Web Hosting Forum | Lunarpages > Lunarpages Web Hosting - Online Help Desk > E-mail with your Lunarpages Hosting Plan > Incomming and sent messages DELETED
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Author Topic: Incomming and sent messages DELETED  (Read 152 times)
Bekruger
Trekkie
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« on: December 31, 2003, 05:38:30 AM »
Hi,

This is the SECOND time that I get to Neomail to receive the surprise that ALL my INBOX and SENT messages are gone.

I sent Lunarpages a message regarding this the first time it happened, and I didn't get a response.

Now, I want it, so I sent them a meesage.

Here in the forum, does anybody know what may be the reason of this problem?

Thanks,
Federico Fernández
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« Reply #1 on: December 31, 2003, 06:51:18 AM »
Hi,

We respond to ALL tickets that come in.  If you didn't get a response, we didn't receive it.  If you can let me know the domain this is in reference to, I'll look into it.

I would also suggest you use a webmail programother than NeoMail, we've found that one to be the most glitchy.  I don't know what the problem is in this particular case but I'll look for your ticket on the desk and get back with you.
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Bekruger
Trekkie
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« Reply #2 on: January 05, 2004, 08:38:58 AM »
The other day the messages came back, but it happened again today..

Maybe Neomail deletes all message once one stores more than a certain amount of megabytes.

I'll start using Horde to see what happens.

Anyway, if Neomail is that buggy, Lunarpages should take it off the CPanel.

Thanks,
Federico


Quote from: Kathleen
Hi,

We respond to ALL tickets that come in.  If you didn't get a response, we didn't receive it.  If you can let me know the domain this is in reference to, I'll look into it.

I would also suggest you use a webmail programother than NeoMail, we've found that one to be the most glitchy.  I don't know what the problem is in this particular case but I'll look for your ticket on the desk and get back with you.
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Jwink3101
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« Reply #3 on: January 05, 2004, 10:30:26 AM »
Have you tried useing other programs and seeing if you get a similar occurance? Try Horde!
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-Justin Winokur


"The Music is reversible but time is not. Turn Back! Turn Back! Turn Back! Turn Back!" - Intentional backmasking in ELO's Fire On High.
Danielle
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« Reply #4 on: January 05, 2004, 10:35:27 AM »
Hey Jwink, that's what Federico said he would do was try Horde (look at his post above).  Wink  Personally, though, I like SquirrelMail.
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Danielle Wallace
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Jwink3101
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« Reply #5 on: January 05, 2004, 10:43:41 AM »
Oh. Nevermind. Sometimes my mind and fingers think faster than my eyes. Anyway, i like squirremail but i use IMAP so it is not an option.
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-Justin Winokur


"The Music is reversible but time is not. Turn Back! Turn Back! Turn Back! Turn Back!" - Intentional backmasking in ELO's Fire On High.
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