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September 04, 2008, 11:50:03 PM


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Author Topic: Problems Sending Email  (Read 222 times)
jdrew
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« on: April 29, 2008, 07:48:04 AM »

Good Morning-
I've been on Lunarpages for about a year now.  I have never had any problems with sending email in the past.  I have the board of directors of my organization in an email group and they have never had any trouble receiving what I send them.  Just within the last month, over half of them tell me that they no longer recieve anything that I send them.  In fact, it seems that the only people that do receive the emails that I send are people with email addresses hosted on Lunarpages websites.  Everyone else isn't getting them.  They check their spam folders and the messages are not there.  I am not getting anything bounced back at me.  How can I diagnose and correct this problem?  I have tried sending to the email group, sending individual messages, using squirrel mail and horde.  Nothing is getting through to these people that for 10 months never had any problems receiving mail from me.  Can anybody think of a reason why this would just start happening out of the blue?
Thanks very much.
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RandyT
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Posts: 2559


Amy's Personal Assistant


« Reply #1 on: April 29, 2008, 03:35:20 PM »

Hello,
We can troubleshoot this for you and figure out what is happening but since we will need some information such as the email accounts and their passwords so we can test, you will need to submit a ticket to the support desk. Please include your primary domain name, username, last four digits of the credit card on file or if there isn't one please provide the first and last character of the password on file along with the full postal address for the account and phone number. Provide the email accounts and their passwords that you ar ehaving the issue with and as many details as you can. This will save time. I am sure our support techs can resolve this for you.

Thank you.

I hope this was helpful,
RandyT

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Randy T.
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