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amy
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« on: December 04, 2006, 09:06:06 PM » |
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Ok talk to us.. Vote in the poll so we know your preference for phone support hours and then.. What do you want to see? How else can we improve? Bring it on  |
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--Amy Armitage
Lunarpages.com
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SOU610
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« Reply #1 on: December 04, 2006, 09:19:41 PM » |
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I've always wondered, just what is the scope of the support given anyways? E.G., account problems only or some design/stuck point help?
Errr, what poll? Different thread?
Never mind, I could have sworn there wasn't a poll at first.
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SOU610
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« Reply #2 on: December 04, 2006, 09:25:44 PM » |
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I voted the second, but really I'd have preferred a third option like 5 or 6am PST. One thing about working in Eastern time that got old real quick was trying to get an issued resolved with a vendor located in CA and having to wait until almost lunch for them to get in. 7 AM is 10 EST, by then somebody's fingernails are going to be chewed to the quick, but midnight is a wee bit too early. (For us North/South Americans at least, what's the percentage of non-Americas customers?)
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DSB
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« Reply #3 on: December 05, 2006, 12:05:37 AM » |
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My Vote - 12AM - 11:59PM, Sun-Sat
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GMTurner
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« Reply #4 on: December 05, 2006, 02:31:42 AM » |
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What the heck... 3AM to 8PM PST! Oh wait, that wasn't one of the options was it...
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The above post was made at a time when I gave a dang and doesn't necessarily reflect my current views or opinions. For those no longer with us ...  Turner's Lounge |
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krato
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« Reply #5 on: December 05, 2006, 05:02:40 AM » |
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First option! (if it was GMT) - I don't even know what PST is  you should do 24/7/356, that way you please everyone! Even me  |
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SOU610
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« Reply #6 on: December 05, 2006, 06:49:38 AM » |
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PST is Pacific Standard Time, the US West Coast.
It's eight hours behind GMT.
So 7AM to midnight PST would be 3PM to 8AM the following day GMT.
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bryantrv
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« Reply #7 on: December 05, 2006, 08:51:42 AM » |
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PST is Pacific Standard Time, the US West Coast.
It's eight hours behind GMT.
So 7AM to midnight PST would be 3PM to 8AM the following day GMT.
So people in London call support and talk to them yesterday?  |
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stephen.c
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« Reply #8 on: December 05, 2006, 09:37:46 AM » |
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something like that. It does get confusing at times  |
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Stephen
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amy
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« Reply #9 on: December 05, 2006, 10:03:37 AM » |
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Just added a 3rd option 4am to 8pm (PST) so you can change your vote if this is preferable to you |
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--Amy Armitage
Lunarpages.com
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Mike Vitale
Affiliate Program Manager
MR-Disabled
Newbie
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Posts: 5
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« Reply #10 on: December 05, 2006, 10:59:26 AM » |
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My vote is for the first option.
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Tawni
Trekkie
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« Reply #11 on: December 05, 2006, 11:08:45 AM » |
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I voted 4am to 8pm. I just think you can get more done. Plus 12:30am is sleepy time. |
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SOU610
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« Reply #12 on: December 05, 2006, 11:34:30 AM » |
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Just added a 3rd option 4am to 8pm (PST) so you can change your vote if this is preferable to you Now that's customer service!  |
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stephen.c
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« Reply #13 on: December 05, 2006, 12:51:11 PM » |
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4am start time
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Stephen
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amy
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« Reply #14 on: December 05, 2006, 02:48:21 PM » |
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Just added a 3rd option 4am to 8pm (PST) so you can change your vote if this is preferable to you Now that's customer service! That's the thing about Lunarpages. We communicate with our customers. Chances are.. if you ask us for something.. you'll get it |
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--Amy Armitage
Lunarpages.com
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Poll
