Hi Mitch, first of all congratulations! Great initiative and work. That was the polite version
But in order to reach an even higher level these are my immediate thoughts:
* why not transfer everything from the Knowledge Base, FAQ, Control Panel Manual and Online Tutorials into the Wiki? In other words, make the Wiki the one-stop-shop for written documentation of any kind. The KB and FAQ should just be copied and the tutorials and CP Manual should be integrated through a link under a correct heading.
* I would imagine that the wiki should be the first resort of help. Then it must be possible to make sort of a userfriendly decision tree on when to use: the forums (should the stickies automatically be transferred to the wiki?), LP (ticket) support, direct email support, Known network problems, server maintenance (highlighted especially on the page in realtime when ongoing) and telephone support.
* The glossary is not support in the sense of a problem you've encountered but an assistance to understand the descriptions and answers! Therefore it should be located in the left column or just seperated from the rest.
Admittingly, I havn't taken the time to analyze if you've copied the text from e.g. FAQ to the wiki but then again, that would be redundant information.
Sorry for being so obnoxious but that's because I hope that LP can keep the standards and stand out as the best hosting in the world
All in all, it's the right direction
Best
Jens
p.s. when will CPanel offer MediaWiki...?
