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February 09, 2012, 07:33:20 PM

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Author Topic: Web Hosting Support Wiki - Need Your Suggestions and Feedback!  (Read 10160 times)
Mitch
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« Reply #30 on: February 25, 2009, 11:43:05 AM »

Not sure if a new thread would be better for this or not, so trying it here first.  Does anybody have any topic suggestions for the wiki?  If there is ever anything you think you should be able to find there, but you can't - reply here and let me know.  Want to make sure we can deliver you all the content, help and tutorials you might need!
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« Reply #31 on: April 03, 2009, 04:12:17 PM »

What things would you like to see most? Hey Mitch...Been out of country for several months. Nice to see you here again. You were a great help to me when I first came to Lunar Pages a few years back.

I think what your site needs is a better index or table of contents as to the URL's where all pieces of this site reside. I found it very difficult to navigate to the sections of the site I wanted to go to when I sat down to start to ask questions and update my site. You guys are growing, deservedly so, but, there needs to be a centralization of each part. I can find a link, such as to the wiki, but only if I chance upon it while spending hours trying to find my cPanel. Of course, I have to start all over again to reorient myself as I have forgotten more than I originally knew here. I am still finding my way around after two days. I can't imagine what this is like for new customers!

Never the less, glad to be here again and I have some time before I travel again.
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Mitch
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« Reply #32 on: April 06, 2009, 05:50:23 AM »

Hello, thank you for the feedback, and welcome back to the forums!  The best central place for information for your specific account would be the Customer Account Page, which you can login to here:  http://www.lplogin.com
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Mitch
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« Reply #33 on: May 01, 2009, 06:47:57 AM »

Going to go ahead and un-sticky/pin this since the knowledge of the wiki's existence is pretty well known.  However, please feel free to use this thread or PM me any time you have a suggestion for the wiki.  Happy to make it an even better resource for all of you, ever time I get the chance. 

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arvrama
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« Reply #34 on: July 06, 2009, 05:45:55 PM »

Since the main Wiki directed me to this thread to post feedback on what to add to the wiki, here are a couple suggestions:

Maintain a wiki page for shared servers with the current version numbers of the different products deployed on shared servers. For example, I need to know what version of Resin and MySQL are running. (i am not the only one, I've seen several others requesting this info on the forums. Would save support from having to respond to emails from customers to boot.) Smile

Cheers.
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