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February 08, 2012, 07:08:21 PM

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Author Topic: Could anyone enlighten me about this? excessive load on server  (Read 1916 times)
cordi
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« on: May 18, 2010, 06:43:30 AM »

I have a very limited knowledge about this things... when i subscribed i thought i'll just be paying my fees... in the plan there is unlimited bandwidth, unlimited storage and etc....

but just an hour ago lunarpages renamed my index.php to index.php.disabled EXPOSING MY ZEN CART ADMIN LOGIN PAGE to anybody viewing my site!!  Confused
they can see what are the name of my files in there too!!!

The reason is what this support said...(below) is the load on server not the same as bandwidth? what could have caused this??? and etc..

could you please enlighten me what am i consuming when my website is running.... i found similar issues about this on the web and the words those guys posted about it are pretty disturbing....


___________

Hello,

====================

Recently your account was utilizing excessive resources and putting load on server, making it unstable. Details are as follows:

A detail of the problem is shown below as:

CPU: 4.64 %
Memory: 0.94 %
Mysql: 0.2 %


As a result, we had to rename your script ---------------------------- /public_html/index.php.disabled

Please check your scripts are optimized and up to date. We would suggest to please look into the script's functionality and update it so such issues should not reoccur.

If you require a higher usage then allowed on shared servers you might want to try a dedicated plan.

Details on dedicated plans can be found here:

Dedicated Plan http://www.lpdedicated.com

We value you as a customer and want to work with you toward a solution that is mutually beneficial. Please let us know as quickly as possible how you would like to proceed. If you have any more questions, please don't hesitate to ask us. Please feel free to contact us for further help.

===================

 
« Last Edit: May 18, 2010, 09:19:59 AM by JoshuaK » Logged

scanman20
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« Reply #1 on: May 18, 2010, 11:56:19 AM »

No, server load is not the same as bandwidth. Bandwidth is the amount of data that your site sends and receives. Server load is the amount of work that the server must generate in order to serve your content. Think of it like a mailman and sending mail. On a normal day your mailman (the server) sends and delivers mail (bandwidth) to your home. If you start sending 500 letters every day, you've increased your bandwidth usage. If you suddenly expect the mailman to deliver 5000 cases of Heineken,  then you've both increased your bandwidth and increased the server load.
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NotOneBit.com
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« Reply #2 on: May 18, 2010, 12:55:07 PM »

4.6% is not an excessive CPU load, unless it's that high for a considerable length of time (many hours). LP likes you to stay under 1% load at all times (to ensure that everyone gets a fair crack at using the server), but will tolerate higher loads for short periods. I think it's a little early to be pushing a dedicated plan, but apparently Support is under orders to do so (try VPS first). But first, see if you can clear up whatever is causing the problem, so you can stay on a shared plan.

Something on your site is causing a lot more CPU to be used. Do you have a store with a large inventory? Are you running a sale or something that could be generating lots of traffic in a short time? Are you doing anything else, such as importing lots of product data, that would cause an unusual spike in server load? More likely, some hacker has planted something in your site that is running code that load down the server. You should check all your files for evidence of recent changes. You can look at their "last modified" date (ls -alR command, or via an FTP client) and see if any files changed since the last time you know you were in there doing some update. Unfortunately, figuring out exactly what the problem is will be difficult for you if you are not familiar with PHP programming. You might want to ask on the Ecommerce board, or get on the Zen Cart discussion forum, to see if anyone has suggestions on what to look for. Also make sure you're at the very latest release of ZC (commercial software is frequently updated to stay ahead of the hackers).

I wouldn't worry that anyone can "see" your ZC login page's contents. If you're concerned about people being able to see the contents of your root directory, use your control panel (cPanel or LPCP) to "Disable Indexing". Or, create an empty index.html file (erase it once you have ZC running OK and index.php.disabled has been renamed back to index.php).
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cordi
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« Reply #3 on: May 18, 2010, 07:54:09 PM »

Thank You...

Yap at first i thought my site was hacked because i received an email pointing me to a ticket which does not exist and addressing me by my old site name so i modified my password and username at once then contacted support, fortunately they replied within 10 minutes up to 20 minutes  at the last message no one is responding and because i don't want my file names to be available to the public ( i don't know what to do) i did not wait for the support to reply. I renamed the index.php.disabled to its original form then made my store offline then tried to figure out what maybe is causing the problem... and yes i found it.. its the untargeted traffic i subscribed to, i stop it... i hope I'm not causing anymore trouble with the server.... and yes it could be the google and yahoo spider too? as i've seen its crawling my site often.. i modified google crawl rate at my webmaster tools

i don't know about these kinds of things and the better part of it is that it happened to me to educate me.....

Quote
I wouldn't worry that anyone can "see" your ZC login page's contents. If you're concerned about people being able to see the contents of your root directory, use your control panel (cPanel or LPCP) to "Disable Indexing". Or, create an empty index.html file (erase it once you have ZC running OK and index.php.disabled has been renamed back to index.php).

lunarpages should have done this instead before renaming index.php to index.php.disabled for my files not to be seen by public..then contacted me with a link that is working... my admin area is supposed to be a secret but now its not anymore... and i'm still figuring out how to rename that again....
« Last Edit: May 18, 2010, 07:55:40 PM by cordi » Logged

MrPhil
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« Reply #4 on: May 19, 2010, 09:21:28 AM »

Quote from: MrPhil
I wouldn't worry that anyone can "see" your ZC login page's contents. If you're concerned about people being able to see the contents of your root directory, use your control panel (cPanel or LPCP) to "Disable Indexing". Or, create an empty index.html file (erase it once you have ZC running OK and index.php.disabled has been renamed back to index.php).

lunarpages should have done this instead before renaming index.php to index.php.disabled for my files not to be seen by public..then contacted me with a link that is working... my admin area is supposed to be a secret but now its not anymore... and i'm still figuring out how to rename that again....

Yeah, if LP had its act a little more together, they would make "indexing off" the default for all accounts. That way, people are protected when their index.* file is removed or renamed, but can still explicitly turn on indexing if they should happen to need it (and know what they're doing).

I'm not familiar with ZC, but as it's based on osCommerce, I would assume that the admin directory is set up the same way. See if there's an entry in admin/includes/configure.php:
Code:
define('DIR_WS_ADMIN', '/admin/');
(the "admin" may have already been changed to something else). Using cPanel or LPCP's File Manager, rename the admin directory to something else, and change the DIR_WS_ADMIN entry in configure.php to match. Hopefully that should do it.
« Last Edit: May 19, 2010, 01:40:53 PM by MrPhil » Logged

cordi
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« Reply #5 on: May 19, 2010, 09:36:51 AM »

Thanks MrPhil Sir. Anyway i already I found the tutorial from zen cart....

This is out of the topic question but i just wanna ask from you... how can i put  an anchor text link in my signature like yours???

I am trying this code but its not working..

<a href="website" target="_blank">Anchor Text</a><br>
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MrPhil
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« Reply #6 on: May 19, 2010, 01:43:12 PM »

Use BBCode:
Code:
[center][url=http://website.com]My Site[/url][/center]
etc.
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cordi
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« Reply #7 on: May 19, 2010, 07:26:47 PM »

Thank You... Clapping
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