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Author Topic: FRUSTRATION with both wordpress AND LP !  (Read 274 times)
HeavyDora
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« on: July 11, 2008, 10:01:17 PM »

OK, I am reaching a critical frustration level.  This is getting to me.

I have been having an impossible time with wordpress.  More about that later.  I can accept that.

First question...  HOW THE HECK DO I EVEN LOG ONTO THE HELP DESK TO ASK FOR HELP???  Does it really have to be THAT hard to get help?  It took me a long time just to figure out where to go.  I finally see "Help Desk" along the top where I log in initially from lunarpages.com.  Then it asks me for a use name and password.  Apparently it is NOT the same password as my account!?  WHY?  WHY?  WHY!?  OK, so at one time I must have used it.  I have some distant memory of the help desk.  So I just click the "forgotten password" link, right???  NO!  There is nothing that says a thing about password retrieval.  This is ridiculous.  So I am left unable to even contact support.  Frustration level dangerously high.

Back to my problem...

I have used wordpress before.  The problem here seems solvable, but I cant find a thing.  Ok, here goes.

I offered to develop a site for my parents to sell some puppies.  I decided to use the familiar - wordpress.  So I use an existing domain I have hosted here that wasn't being used.  I set the theme.  I make a ton of changes, etc. and get the layout pretty much how I want it.  My parents decide to buy a domain and I set it up, no problem.

So I install wordpress into that add-on domain.  It installs fine.  Then I realize that I don't know how to move over the changes without doing it manually.  I try several things, including just renaming the directory.  So I had www.OLD_DOMAIN.com where the changes were.  I delete the NEW_DOMAIN folder, then rename OLD_DOMAIN to NEW_DOMAIN.  Of course it isnt as simple as that, as now the page just goes back to OLD_DOMAIN anyway when loaded in IE.

OK, I rename the new back to the old and delete the add-on and then create add-on again, just to start from fresh.  I think the problem is that I never uninstalled the wordpress from NEW_DOMAIN before deleting it.  That has created the problem (somewhere) that when I try to install wordpress in the NEW folder again, even though there is nothing in that folder, I get the following error:


The installation can not be completed:

- You cannot install more than one script in the root directory of a domain.


I had deleted the last sql database and user and thought it was done.  I don't get the error.  How do I start over and be allowed to install wordpress into the NEW_DOMAIN folder as I did earlier.

The only remaining thought is that I could always just finish the OLD_DOMAIN and redirect the NEW_DOMAIN over to it, but I don't want to resort to that.  If I did, though, is there anyway to make it not show the old domain address in the address box at the top???

PLEASE save me from myself...



 







 
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lostchild368
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« Reply #1 on: July 12, 2008, 01:40:07 AM »

HeavyDora,

Go here to register for HelpDesk https://support.lunarpages.com/account/signup and they should be able to help you. The user name and password are totally different from your user name and password with cpanel.

I'm not good with word press but let me see if I can find the code to use to connect to the database.
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lostchild368
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« Reply #2 on: July 12, 2008, 01:44:26 AM »

Ok, I could be wrong but I think what you just have to do with the New_Domain is to add these lines in your php file:

<?php
mysql_connect("localhost", "admin", "1admin") or die(mysql_error());
echo "Connected to MySQL<br />";
mysql_select_db("test") or die(mysql_error());
echo "Connected to Database";
?>


localhost = Server name
admin = username
1admin = password
test = database name

Hopefully that helps you.
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MrPhil
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« Reply #3 on: July 12, 2008, 07:33:27 AM »

You can also file a support ticket with an email to support@lunarpages.com. As mentioned before, the ID and password for the Help Desk system are different from your account's.

Did you use Fantastico to install Wordpress? It will keep you from installing two applications into the same directory, where they would step on each other. IIRC, you don't create the new directory in advance, but let Fantastico create it for you when you give the name in the installation. I would not delete and/or rename an add-on directory -- that might confuse the system when you do it. It sounds to me like you have no idea what you're doing, and may be wildly thrashing around, causing more damage as you go. Try to get back to a stable system, and use Fantastico to install Wordpress directly into a (not yet created) new directory. You need to be careful giving the proper directory name -- by default, it will try installing into the primary's root directory (possibly accounting for the error message about multiple applications in one directory). That should work.

Or, if you have heavy mods and want to copy an existing Wordpress installation from another directory, you'll have some manual work to do. You'll have to create a new database for it, along with the user and password etc. And there will be some kind of configuration file you'll need to update with the domain name, database name and user, and so on. I'm not familiar enough with Wordpress to give specifics here.
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HeavyDora
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« Reply #4 on: July 12, 2008, 09:37:17 AM »

Thanks for the responses so far.

Yes, I did use Fantastico.  I think I am back to my original and stable state.  As for the wildly thrashing, that sounds like how I felt yesterday - true.  I did, however, only make one step at a time, and I think I am back to stable, having undone each step after it didn't fix the job.

It sounds like the problem is what you say that Fantastico won't reinstall back in the same directory, probably for the reason you described.

I am going to try installing manually in the directory I want.

Then my question will be how do I trasnfer the files over.  I guess I can do that manually as well - or start over.  I will look into lostchilds response as well.  I think teh answer is in there somewhere.

Thanks for now
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bryantrv
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« Reply #5 on: July 12, 2008, 01:10:12 PM »

You might look at http://codex.wordpress.org/Moving_WordPress  - IIRC, I used Fantastico to install wordpress, then made a backup of the old site, (both files and database), then uploaded the backup to the new site, then went in to the admin section and changed the base url of the site to the new one.
Wordpress does have the export and import utilities which takes care of all of the posts and comments.
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MrPhil
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« Reply #6 on: July 12, 2008, 06:38:55 PM »

When you install via Fantastico, it keeps some data around somewhere about what it thinks is installed where. Manually moving or removing an application originally installed by Fantastico can greatly confuse it. If you can, uninstall by Fantastico to keep it happy. You might search these forums for information on where it keeps information, so you can manually update those files. I think I recall hearing that everything is in human-readable (nonbinary) form, but I won't swear to it. I'm not sure where it all is, but start looking in /home/ACCOUNTNAME/.fantasticodata/.
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HeavyDora
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« Reply #7 on: July 13, 2008, 12:32:33 AM »

Thanks for the updates.

I took the day off to simmer down a bit.  i will attack it refreshed tomorrow. 
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katrina1
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« Reply #8 on: July 13, 2008, 06:07:25 AM »

Fantastico 101 now in session

Fantastico keeps a file called installed_in_root.php under the .fantasticodata in your main root folder. It uses that to prevent you from installing a second app in the same directory and accidentally overwriting the first app. It is easy to edit in File Manager. Just change the 1 (yes) to a 0 (no) for the domain or subdomain you want to reinstall in or you can even delete that part of the line in it if you are careful. If you don't see an entry for the domain you want to use, then you are good to go.

All other info about what is installed is kept in folders under .fantasticodata and in a file for each app. The files will have names that reflect the domain it is installed on and the subfolder (if installed in a subfolder under the domain and not root). Example: mysite.com|somefolder or if in the root folder of the domain it would only be named mysite.com| . If you move it elsewhere, change the filename to match where it now is.

Inside that file, it defines the database it uses, domain, and script path. If any of that changes, then edit the file.

Remember, these are system files for your account so make a copy before you tinker with them.
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bryantrv
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« Reply #9 on: July 13, 2008, 01:48:40 PM »

Thanks, Katrina- very useful info.
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