Hello,

I bought your basic plan yesterday and received your welcome email, but unfortunately, my account was put into a server whose ip had been blocked by China firewall so I can't connect to it.
I contacted the support from Lunardesk 8 hours ago, he asked me provide some information and I replied him, but nothing occured after waiting for about 4 hours. So I opened a new ticket and provided more information, but still no reply.

How can I get resolved rapidly?

Sorry for my poor English.
Thanks for any help.

Hello, these forums are for users to help other users. They are not for official support and this is not something other users will be able to help you with. Please be patient. We answer all tickets in the order received and will get you moved to another server as quickly as possible.