Due to various theft, brimstone, act of god, type occurrences it's been a very long time since I was last in a position to update my website, I am using Serif WebPlus 10 to download my site from Lunar Pages and to upload to the site... the download part has worked just fine, but now that I need to upload - I can't do it.

I know the username and password - those are not the problem - I get an error message:

"FTP Error.  An error has occurred: The computer is disconnected from the network"

What is meant by this I have absolutely no idea, since it cannot mean the internet is disconnected as I can easily go wherever I want on the net at the time of attempting to update the website.

So what does it mean and how can I upload to, or update my website??

Perhaps if anyone knows what the correct procedure is as to the things that should be entered elsewhere in the WebPlus10 publishing your website box, there might be an error there?

For instance for "FTP Address" I put: franontheedge.com
for "port number" I leave it at the default of 21
for "folder" I put: public_html

(as the original lunarpages instructions tell you to)

then comes username and password - which I know very well...

all that remains is "passive mode - uncheck if you have problems connecting" - well I've tried it with and without that checked - it makes no difference...

all that's left is "website URL (optional)" and once again I've tried it both with and without that... nothing.

Please can anyone help?

Might try an alternative FTP client to see if it gives you the same issue:

You can get a few good example ones here...

http://blog.lunarpages.com/free-downloads/

Sure, we have a few video tutorials on FTP programs here:

http://www.lunarpages.com/tutorials/

Just look under:

Shared Hosting Tutorials > Upload Your Site with FTP

It looks like WebPlus 10 is having problems FTPing into your hosting account.  Trying to FTP into your hosting account with another program would let you know if it is a problem with the connection in between or just a problem with the program.  Hope that helps!

Might want to contact support@lunarpages.com on this one.  They'll be able to get in there, check for problems and hopefully get you back up and running.  Thanks!