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Mad_J
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« on: March 27, 2008, 07:41:50 PM » |
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LP is still using cPanel v10, when are you going to upgrade to v11?
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MrPhil
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« Reply #1 on: March 27, 2008, 07:54:35 PM » |
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It depends on what server you're on. They don't all get rolled out at once. My server has had v11 for several months now. If you really need some feature in v11, you could try dropping a note to support@lunarpages.com. No promises, but a polite request might get your server moved up in priority (all other things being equal). Note: when I log in to cPanel, the page title says "cPanel X". When I log off , it says "cPanel 11", so I'm assuming that at some point I'm on 11. |
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« Last Edit: March 27, 2008, 07:57:52 PM by MrPhil »
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Mad_J
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« Reply #2 on: March 27, 2008, 07:56:47 PM » |
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thanks for the info, im on Iasa, calling support right now
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Mitch
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« Reply #3 on: March 28, 2008, 05:25:13 AM » |
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Going to confirm this with support, but all our shared hosting servers should have cPanel 11 installed. I think where there maybe some confusion is that with the custom theme that Lunarpages uses, it is based on the cPanel X theme.
Update - yep, just confirmed it with support.
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« Last Edit: March 28, 2008, 05:32:09 AM by Mitch »
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Mad_J
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« Reply #4 on: March 28, 2008, 05:28:11 AM » |
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well, that was the problem, i didnt see it first, but then i called and asked for x3
all is good now. however support respose time is slow, i had to wait 5 hours to get an answer
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Mitch
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« Reply #5 on: March 28, 2008, 05:34:50 AM » |
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Could you give me your domain name and/or ticket number?
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Mad_J
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« Reply #6 on: March 28, 2008, 05:38:26 AM » |
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thank you mitch
tunitech.net
Ticket #745895
Ticket #746264
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Mad_J
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« Reply #8 on: March 28, 2008, 05:48:17 AM » |
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thanks again, i already got an answer. btw i called support yesterday and they changed my default theme to x3
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Deb C
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« Reply #9 on: March 28, 2008, 05:49:23 AM » |
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thanks again, i already got an answer. btw i called support yesterday and they changed my default theme to x3
Hi Mad_J, would you happen to recall who you spoke to yesterday that changed your default theme to x3? |
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Mad_J
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« Reply #10 on: March 28, 2008, 05:52:09 AM » |
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no, unfortunately not.
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Deb C
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« Reply #11 on: March 28, 2008, 05:57:32 AM » |
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no, unfortunately not.
Ok, well thanks anyway then. I'm afraid that I have good news and bad news for you. First the good news. Your account is currently using cPanel version 11.18.3-RELEASE 21703. This can be verified by logging into your cPanel and checking the version on the lower left hand side of the page. Now, the bad news. I had to change your cPanel theme back to the Default Lunarpages Theme, as this is the theme that is used on all shared hosting accounts. I apologize for any inconvenience. |
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Mad_J
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« Reply #12 on: March 28, 2008, 06:52:16 AM » |
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hello deb,
why isn't x3 allowed?
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Deb C
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« Reply #13 on: March 28, 2008, 06:55:40 AM » |
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Hiya Mad_J,
We simply do not offer that option. Not sure why. It's been that way for as long as I can remember.
Again, I do apologize for the inconvenience.
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Mad_J
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« Reply #14 on: March 28, 2008, 06:58:04 AM » |
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about support its still very slow, i havent asked for much, i need apache v2 and restore a full backup. I worked 3 years for a webhosting company and i know it shouldnt take more than 15 minutes.
copy the backup on an apache v2 server. rename it to account_username.tar.gz (which i already did) and restore it via whm.
why am i waiting since yesterday!
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