about support its still very slow, i havent asked for much, i need apache v2 and restore a full backup. I worked 3 years for a webhosting company and i know it shouldnt take more than 15 minutes.
copy the backup on an apache v2 server. rename it to account_username.tar.gz (which i already did) and restore it via whm.
why am i waiting since yesterday!
Hey Mad_J,
I've just checked on both of your tickets and I see that on the one ticket, you were told that it was forwarded to our technical staff for review.
It was also noted that our technical staff queue has a slightly longer turn around time for responses, as the tickets tend to require more in depth evaluation.
On your other ticket, you were asked to supply additional information, which was initially missing.
It's also important to note that we do not have a guaranteed response time on support tickets, as it all depends on the issue involved on a particular ticket as well as the amount of tickets in support at that time, vs the amount of staff on duty working the support desk.
We generally reply to tickets in 4 hours or less.
I see that you have not been waiting since yesterday for a reply to your tickets. Both tickets have been replied to within the past couple of hours and you have been in back and forth communications with our techs.
As a rule, our support staff does not monitor the boards because we are too busy replying to customers via the Help Desk. If you require further assistance on these two tickets or any others, please visit the Help Desk and we'd be happy to assist you further.
Have a great day!
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