Unfortunately we are unable to offer account resets.  Please login to your control panel and delete the files you no longer require, or do this via FTP making sure not to delete any folders that were there when the account was created.

Mitch, et al., I see this question come up maybe once a month. How about posting a list somewhere of what folders and files should be kept?  It would simply be a list of what's in a brand new account, including what's in the files (e.g., an empty .htaccess). Anything else not listed would obviously have been added by the user (or hijackers). An account owner could nuke everything else if they felt a need to "reset".