I have to chime in here and second whoever thanked Kyle Hammond.

After three months of LP Dedicated we moved on to another provider.  But Kyle was so great that I looked up that ticket and mentioned it in my cancellation feedback.

Kyle must get tickets that other techs have messed up beyond repair. His reponse showed that:
1. He had READ my original ticket, and all of the responses
2. He understood both what I was asking and why I was frustrated, and
3. He answered ALL of my questions with a very considerate, timely, and well-thought-out answer.

If only the first response had come from someone like Kyle (or even one of the first five)...LP might still have our hundreds of dollars every month.  My last straw came just a week before our renewal, when I started a support ticket and the whole atrociousness started over again...I realized that every ticket I ever put in was going to be equally painful - and there was no way to request Kyle.  Here's hoping LP gets about 100 Kyles and puts them on dedicated chat, so their customers are no longer helpless and bleeding money.