mail problem

filipina123

Space Explorer

Offline

Posts: 8

mail problem

« on: March 28, 2008, 05:34:56 AM »

Hello i sent this to support but still waiting and i need help Smile

Since going from shared to dedicated here I am having a problem. First, I cannot access my email from my control panel. I log in and get a blank white screen and it never connects. Someone sent me a response back about using thunderbird or outlook. I want to access my email through my control panel like i did with shared hosting here.

Second, I run a forum like this one. Since moving to dedicated my email to members is not going through at all or at the very least is taking a very long time. Is there something in my mx records that need changed here or can someoone check and see why my email is a problem since going to a dedicated sever. thanks steve


	Logged

Mitch

Lunarpages Traffic Cop
Senior Moderator
Berserker Poster

Offline

Posts: 6965

Re: mail problem

« Reply #1 on: March 28, 2008, 05:50:36 AM »

Sorry to hear you are having issues. I think this might still be better handled by the support team. You might clarify that you want to access it via webmail. Not sure why they would send you Thunderbird info, maybe that just misread your question. Sounds like if it is just blanking out - but you can access your control panel and the rest, there might be something misconfigured with the webmail client.


	Logged

+ Submit Your Web Site for the July 08 Web Site of the Month Award!
+ Also Read the JULY 2008 Lunarpages Newsletter! Summer Fun!

Mitch the Moderator - Please Respect & Review the Lunarforums Rules Before Posting!
Lunarpages Web Hosting | Lunarpages Forums | Lunarpages Affiliate Program
Need something to read? Try Lunartics & the Lunarpages Newsletter!

Lunar Fun! - Share Your Computer's Desktop Thread!

filipina123

Space Explorer

Offline

Posts: 8

Re: mail problem

« Reply #2 on: March 28, 2008, 08:03:52 PM »

Thanks for the reponse. You know the dedicated server is like a dream come true as far as visitor satisfaction. People cannot believe the speed, like my website has new life. This is important with a growing website, without it I could not continue to grow. I am impressed. Unfortunately though I have not heard from customer support and I have not been able to access my email. If there is some configuration issue I don't know what it is and I am dying to get to my emails. Should I call them since I have sent several emails I don't want to send anymore?

p.s. what is this smiley package you have i would love to use it on my SMF site but I have not seen this one?


	Logged

perestrelka

Administrator
Jedi

Offline

Posts: 985

Re: mail problem

« Reply #3 on: March 29, 2008, 12:19:26 AM »

Hello,

I found that your ticket about problems with webmail wasn't in the dedicated severs support so I've moved it to the correct desk where it will have a priority. Of course, if you would like to get it fixed as soon as possible, you can contact our dedicated phone support by calling 1-714-521-8150 and then pressing 4 for the dedicated and VPS area. Also, support call to you can be scheduled if you provide the best time for call in PST time zone and your phone number in the ticket you have opened with us.

Once again, our apologizes for any inconvenience caused by the issue you are experiencing.

P.S. Unfortunately, I'm not sure where the smileys set for these forums was obtained from. Maybe other moderators and forum administrators could shed a light on that. You could also check SMF site to see if they are available there.


	Logged

Kind Regards,
Vlad Artamonov

filipina123

Space Explorer

Offline

Posts: 8

Re: mail problem

« Reply #4 on: March 29, 2008, 11:00:02 AM »

thanks for working with me to resolved this issue... all email is working fine it appears the problem is resolved... i went dedicated just i time because page views are really going up!


	Logged

perestrelka

Administrator
Jedi

Offline

Posts: 985

Re: mail problem

« Reply #5 on: March 30, 2008, 01:13:46 AM »

Hello,

I'm glad to here this problem has been fixed. I hope you enjoy your new server.


	Logged

Kind Regards,
Vlad Artamonov

Pages: [1] Go Up

« previous next »

	Welcome, Guest. Please login or register. Did you miss your activation email?	July 26, 2008, 05:28:51 AM
		Login with username, password and session length