AndrewD
I am not calling this over at this point, But I will add that since you have moved our site, we have recieved only 3 MySQL Server has Gone away Error 2006
I can say that is far better then the 8 - 12 per day. I have yet to experiance a Server Time out however the server was slow as Frozen Snot on a Popcycle the other day, It has cleared and server load is back to what we know is normal Load: 0.84,1.13,1.30 and our Site software reporting Server Load Averages 0.89 1.12 1.29
Still Monitoring, I will also add this, I work in a TAC enviroment for a Voip company, my engineers, I make sure if and when a web case is intered, the first tech taking it is owner and works it to the end. It seems that this is not the case at Lunarpages. I have multiple techs giving me information and I know they never read the entire trouble ticket. Case in point, I updated the Ticket after Andrew helped me and another Tech picked up the ticket and advised me it might be best I look into a dedicated server
Proof this guy never read the Ticket, Proof he had no clue as to what the issue was and who was working the ticket. This is a problem to me, I do not like having to send a ticket on the web when I am paying a nice chunk of change for a Buisness account. I can understand if I am paying $6 a month, but not the rate I pay. As a 501c we have to manage our finances and keep close tabs on this, tossing $500 a year for Hosting service and then having to go through this!
Yes I agree dihakz its bad form.
You do have to give credit here to Lunarpages, the thread did not get deletednor has it been moved and it is still here for all to see, that is, in itself for me a testiment that Lunarpages is at least trying to live up to its rep and not hiding any dirty laundry.
AndrewD was helpfull curtiuos and helpfull, he understood the issue I was having (Both with Support and with the Site) and he took action. Thats a plus even if I had to air this on a public forum...
The jury still remains out
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