We just recently moved our ecommerce site over to lunar pages and the dns propagated two days ago. 

My previous host allowed us to install our own ssl certs, but I am finding out now with lunarpages it is not done this way.

I sent the cert to lunarpages to get it installed for us.  To this day, it has been TWO days and its still not done!  I have sent several support tickets and I'm lucky to get a response 24 hours later.  The response I got yesterday was they offered to install one of their certs for us which was completely off topic.  I had emailed them the cert I needed them to install.  Since then, I am still waiting for a response.

I never expected support to be like this.  I heard so many good things about lunarpages and I am so disappointed I am just ready to up and move everything again.

We get anywhere from 6-10 orders a day and this is ALOT of money lost for us.  I asked them if they could at least put some priority on this since it was a live store, but I was simply informed that they answer tickets in the order received.  I don't feel this is right at all.  Since I can't call support - they obviously don't take calls on the weekends, I am just totally at a loss.

We have another store we were going to move to lunarpages, but this store is even busier.  Now I am scared to take the risk - thank god I started with one of our less busy stores.

So - my question is - is this what it is like to get an ecommerce store transferred to lunarpages?  Or is this a fluke and did I go about doing this the wrong way?  I would like to hear from other people that have moved a live store here and if they had any troubles.

Thanks.