What exactly is this supposed to mean? How can some people who work at Lunarpages say its gone, and then you (the administrator) say that its coming back?

Please explain what is going on here?

Please tell me you are correct, and it is coming back!

My remark of the Junior was that I was going on days of things F'd up because I mention 4 things screwed up and techs come back and repair one and walk away thinking they are done.  And I felt a senior should be handling issues that get out of hand or are a sever impact on a customer that is not being handled in a reasonable amount of time.

These Juniors can run circles around me.  I know that.  It wasn't a knock against the Junior as much as I felt someone higher up should handle an issue when an issue hits the fan and a customer is in need of major assistance.

As for the junior tech on the dedicated chat.  Doesn't matter who talks to me on the dedicated chat.  The beauty of the dedicated chat is they are working with me until the problem is fixed.  So much of the issues I've had with my server (which is down again now since an admin worked on it this morning and stated they are all done) could have been avoided.  If in chat, I toss something out at the admin, the admin says "One moment please, let me take care of that".   They then come back and say, they are done.  I verify it under 10 seconds and say Thank You or I can say, "All my sites now say FORBIDDEN" and the admin can easily respond back within seconds and say "I'm sorry about that, I need to adjust something. Give me a moment please."   They then come back, if everything is good, we say our good-byes and move on.  If there is still yet another issue, we work it out there.

But instead, with this ticket system, 6AM I get an email saying "We've taken care of your issue, let us know if we can help with anything else."  I check it, something else is screwed up or they didn't actually fix my issue, or they misunderstood and did something I didn't ask for.   Now 4-6 hours later a different Admin comes around working his/her way through the queue's, and tries to help.  With no knowledge of what the previous admin truely did other than a few notes the previous admin may have left on my account.  This Admin then responds to the ticket "We've taken care of your issue, let us know if we can help with anything else."  I read it, check my server/accounts/sites, find that they screwed something else up, I respond, and then I'm S.O.L. for another few hours until the next Admin works his/her way through the queue.

Things that could have made this mess easier.
1.  Kept DedicatedChat
2.  Have the admins actually open up their browser and LOOK at the websites that they just made an account alteration to.  Sure they think they are good, but they should still check their work.  Half the issues I've had with this down time is them making a server change and not checking their work to realize that they knocked something else and all my accounts have some error or issue that are making the sites not visible or useable.
3.  When an Admin handles a ticket, that EXACT admin has a list or separate queue notice type thing where they keep checking to see if the customer has replied.  If so, they go directly to it and help out.  They don't keep working their way through the massive queue.  If multiple Admins are helping, due to lunch breaks, work shifts ending and starting, so be it.  They all have a verification list running to ensure the valued customer is taken care of.  
4.  When there is a major issue going on such as mine, pick up the phone and call the customer and work through the problems with them.  Especially if the issues are lasting days such as mine.
5.  Too frustrated to remember my other ideas.

Today is Thursday.  Friday of last week is when this mess began.  As I type this, every account on my server is currently down due to whatever the hell the last Admin did to fix the "Forbidden" issue that was running all night keeping my websites from running.  The FORBIDDEN issue and this current issue, all could of been handled if the Admin opened up their Internet Explorer or their FireFox or whatever and actually verified their work.

Wow. I can't believe they have still not fixed you up. That is insane. I'd be pissed. They would owe me so much money for downtime, my lawyers would be knocking down their doors. Incredible.

There is no server issue on the planet that can't be solved within 24 hours. 2 days is 'bad service' at most server places. A WEEK? - should never happen.

I'm seriously worried about the rapid decline in customer service from this place. I'm happy that Mitch says Dedicated Chat is coming back sometime in the future .. but what happens if I have a server problem tomorrow? I sure don't want to be left in the dust like MortysTW has. I pay for a managed server so things can be fixed up and upgraded automatically or on demand .. nothing should take a week.

I def need Dedicated Chat - I only have the one web site, this is the first I have ever built & the reason I chose lunar was because there would be someone there to help me if things go wrong.
If I have no support then I have wasted my time with lunar.

thanks for nothing

As if to prove the point, I just tried checking out MortysTW site, (which is something I guess the Admins of LunarPages didn't do), and look at the message I got...


If that is your idea of "all issues being fixed" then I'm looking elsewhere for hosting.

Just an FYI, that's not the case.  While fixing permissions, break something else.  State all done.  I replied, they'd go fix that, then break the original issue or something totally different.  You gotta read all the posts to get the play-by-play.  Not to mention the conversations on the phone.

But I've put this behind me.  I just couldn't leave it with it looking like all I had was bad code or server overload causing a MySQL issue.  Cuz that was not the case at all. 

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