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March 19, 2010, 04:51:10 PM

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Author Topic: Suspended Account FAQ  (Read 6977 times)
Mitch
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« Reply #15 on: May 07, 2008, 05:33:45 AM »
rdsm, please make sure you are not posting multiple replies before support has a chance to get back to you because this may bump your ticket down in the order of those being answered.  Also if you could PM me the ticket number I could check to see if there is anything that can be done that hasn't been done thus far.  Thanks.
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earwax
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« Reply #16 on: June 03, 2008, 11:32:13 AM »
I'm suffering from a suspended email account. Website and ftp site seem fine. I'm told by Matthew on the phone that it is because my account is sending excessive spam. I know that we never knowingly send spam so that means that the server must be corrupt allowing some cyber-rascals to use my account to send spam. I have no idea what to do about this and can't get any support from Lunarpages because my email is suspended and they won't call me. Very frustrating, I must say.
earwaxproductions.com is the domain name. Help!

barney
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« Reply #17 on: June 26, 2008, 08:11:33 AM »
I am suffering from Account suspended Crying or Very sad
And all relative website suspended Crying or Very sad

God,what can I do?
Can anybody help?
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Mitch
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« Reply #18 on: June 26, 2008, 08:12:45 AM »
I am afraid this is a topic we may not be able to help you with here on the forums.  I would recommend contacting support@lunarpages.com to talk with the Lunarpages support team about this issue.  If you have any questions on how best to use these forums please see the green forum rules link in my signature.
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« Reply #19 on: June 26, 2008, 08:25:48 AM »
Hi Mitch

Thanks for your reply.
The problem is when we write to support@lunarpages.com ,there is no reply,and we only get a ticket number,but we can't login to view the ticket(what's the username and password,cos our account was suspended,so can't use that one).. Crying or Very sad

what can I do now~? Crying or Very sad
please kindly give suggestion~~ Help
Many many~thanks!!
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Mitch
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« Reply #20 on: June 26, 2008, 08:27:15 AM »
Well, once you have sent in your e-mail to support@lunarpages.com you need to wait for a reply from our support team.  Best thing to do right now would be to wait until support can review your situation and get back to you. 
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philly_2
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« Reply #21 on: August 18, 2008, 02:06:58 PM »
I would like to suggest that before lunar support is going to suspend an account to both email and call the account owner using the phone number on file. 
This way the account owner doesn't get caught off guard especially if they have a ton of visitors on the site during that particular time for an event. 
It will also give the account owner the opportunity to fix or kill the php process that's causing high CPU load unless the server is completely unreachable due to the runaway process.   

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