Hi,
I am not sure of where to post this so Im posting it here.
osCommerce is included in the Fantastco section of CPanel

I recently opened a multi-product store and had my first customer today.
I am using Payflow Link as my payment gateway. I have the payflow link w/csc contribution installed on my osc storefront so that customers can pay by credit card.
I do have my email set to receive order confirmations. And I am receiving them.
But those order confirmations arent showing what the customer has ordered, nor their quantities. I do see an Order Number, Customer Name, Shipping Address.
As I look in my osc admin panel, under Customers, I see my customer list, and the name of the customer which place the order. But under/Customers/orders - There is no record of anything. I placed an order on my site a few weeks back. I received payment from myself, but come to think of it, I never received the details as the what had been ordered exactly
I thought that that oscommerce would log customer purchases, or that Versign Payflow link would include information on the products ordered, but that does not seem to be the case.

What do I need to do in order to receive information on what merchandise my customers have purchased?  

Thanks

John
 

Hi jcisar,

Have you tried posting this question on osCommerce forum as they are the experts on their own product:

http://forums.oscommerce.com/

I do not use or know osCommerce well, so unfortunately I would not be of assistance on this question myself.  You might even do a search on their forum before posting to see if anyone else has had the same issues.

I hope this information is helpful.

I love and use Oscommerce. But, it does have a bug in it sort of. It does not add the order to the database until the customer returns to the website through the proper link. If they fail to return, you get paid but the order is not entered. This is a common occurrence with Paypal and 2checkout. With Paypal, you can install the Paypal IPN to work around this. No direct solution for 2checkout.

I wouldn't have expected this to be an issue with Payflow. Can you set it to return the customer to the site afterwards automatically? Be sure the email address you use with Payflow is valid, setup correctly in oscommerce, and working.

http://forums.oscommerce.com has numerous discussions on this and is a good place to ask about it.

There are contributions at oscommerce.com to install to work around this issue as well. I just installed one which added 3 new tables to hold the order info before they go off to pay. If they fail to return and I get a payment notice, I can see in my oscommerce admin that they didn't and use phpmyadmin to look at the details. There are a couple of contributions which will then let you manually enter the order yourself.

A real good idea is to install the Master Password contribution. Then you can log in as any customer with their email address and the master password. The items they ordered will still be in their cart if they did not return so view their cart to see what was ordered.

just to make sure I understand this... since it seems a little backwards from the customer perspective to me... Essentially payment is made prior to placing the order? Seems like the system should add the order first, send to the payment site, and upon return mark it as paid... so a failure to return would result in the system saying it wasn't paid, but when payment came in you could figure out that it was in fact paid and go from there... definitely seems like something written from the business end where payment is more important than the order...