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September 05, 2008, 08:25:51 AM


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Author Topic: concerns upgrading  (Read 517 times)
alex181
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« on: June 23, 2007, 07:44:29 AM »

Hello,

At my old host I was running a forum and skinned it on the FTP server (putting about 30-50 hours of work into it) and when I updated it - it deleted my skin and I lost all my work. Additionally, my old host said the backup didn't work upon Updating.

I am skeptical about updating from now on. Can anyone advise if I Upgrade WordPress or Joomla will I lose my theme/mods? I put 100 hours+ of work into them altogether and will never upgrade again unless I am 100% sure my mods/styles are safe.


Thanks
Alex
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Godrockzzz
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« Reply #1 on: June 23, 2007, 10:12:25 AM »

The only time you'll lose changes to your themes is if you have modified the themes that originally come with joomla and wordpress.  Upgrading will overwrite those but the easiest thing to do is backup your themes and then upgrade.  That way even if it does change the themes you can upload your modified versions.
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TranzNDance
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« Reply #2 on: June 23, 2007, 10:13:40 AM »

When you created the skin, did you rename it to another one or did it retain the name of the skin provided by the app?

Themes that have unique names from packaged themes should be safe as long as uploading of the new package is done correctly.

Mods will be lost if they were done in files that have been updated.

The takehome lesson in what you experienced should NOT be that you shouldn't upgrade. The important thing is to keep backups of files, especially right before doing an upgrade.

I cannot stress enough how important it is to upgrade. If you do NOT upgrade, you could leave your site vulnerable to hacks that would make you lose not just your theme and mods, but your entire site.

Like you, I have spent a lot of time modding my apps like wordpress. What I do before I upgrade is make a local backup copy of the blog folder. Then I use WinMerge to compare the blog folder with the new wordpress folder. Sometimes I'm unsure if I added the code, so I'll compare the backed up blog folder with the previous unmodded wordpress folder.

WinMerge is a modder's best friend.
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HeavyDora
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« Reply #3 on: June 25, 2007, 06:39:27 PM »

I am the same way.  I would rather stick with what I know works.  Yet after three days of emails reminding me to upgrade, I finally did.

Yep, my site is now screwed up.  Sigh.  I guess I'll go througgh the proper channels and see what's up, but I am VERY disappointed in LP.

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RandyT
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« Reply #4 on: June 25, 2007, 07:11:02 PM »

Hey Heavydora,

I am sorry you are having issues with your Wordpress upgrade. I hope you made a full backup of it before you started as this is always a must for all upgrades in case something doesnt go right. I recently upgraded mine by following step by step details found here: http://codex.wordpress.org/Upgrading_WordPress
I am not sure I understand why you are very disappointed in Lunarpages ?

Hey Tranz,
thanks for the info about WinMerge  Thumbs Up


Hope this helps,
RandyT
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Randy T.
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« Reply #5 on: June 25, 2007, 07:27:03 PM »

Well...  No, I have not made a full backup in about a month.  I did not think it necessary since just before doing the upgrade it said

"Please save following information. You will need it in order to restore if something went wrong."

I did save that information, assuming it was what I needed in order to fix any problems that might come up.  I am hoping that is still the case.  There is no way I am starting over with this thing.

From reading the wordpress.org site, it seems that fantastico is crap and all upgrades should be done manually.  That would have been nice to know from LP before it was done.  Why am I upset at them?  That is just one reason.  Here you are a "Global Moderator" and even YOU didn't use the auto upgrade supplied by LP.  That's a clue to me when the people working here have to go outside what a normal customer is given.  I am not programmer savvy obviously.  When I am told by my host to upgrade, I just did it.  Should I not be able to assume it won't screw up my site?

I am also upset that when I talk to customer service, I am pointed to an outside site to find the answers myself.  I still don't see what needs changed in the headers, and I've been searching and readin for a while now.  I'm more confused than when I started.  The guy could have at least pointed me to the page.  He said he had it in front of him and I shoul find it no problem.  Sure, maybe if I knew exactly what I was looking for.

Yes, I am very frustrated.  I didn;t have teh time for this tonight, and I've already spent a few hours trying to figure this out.
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RandyT
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« Reply #6 on: June 25, 2007, 07:56:36 PM »

Hey HeavyDora,

Thanks for clarifying your situation. I do feel and understand your frustration as I recently tried to upgrade my SMF forum and since the latest version has so many code changes compared to the version I am running it totally wrecked it and according to the SMF folks, there is no way I can use my current theme and its CSS changes and make it work with the latest version so I am stuck using the old version and risking security vulnerabilities or starting over, very frustrating indeed.

I always do manual upgrades and most always do manual installs as I have heard about Fantastico having some issues long before coming to LP. I am no programmer but can follow manual directions if they are good and I have read many times to always do a full backup before changing anything. I am sorry you didnt know to do that and trusted what you seen in Fantastico about backups.

Quote
No, I have not made a full backup in about a month.  I did not think it necessary since just before doing the upgrade it said

"Please save following information. You will need it in order to restore if something went wrong."

I did save that information, assuming it was what I needed in order to fix any problems that might come up.  I am hoping that is still the case.

What information did you save exactly so maybe we can see if it will restore your site in case you need to do so? Also what page was the header info on that needs changing and do you have the code that needs to be changed and what it needs to be changed to ? If we had that info perhaps we can help you to find it and make the needed changes.

LP does not support third party scripts so most times you have to go to the script developers websites to get help, but we do have excellent support techs who can and will help you.

I hope this helps,
RandyT
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Randy T.
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« Reply #7 on: June 25, 2007, 08:35:12 PM »

The first guy I spoke with at customer service told me I had to insert something into the headers.  He said he had the exact lines of code in front of him and I just needed to search wordpress for it.  he could have helped and given me the address.  The problem was that I had no idea what even to search for since I was not savvy enough to even understand the problem in the first place.  After reading an hour or so, I called back and spoke with someone else.

He told me I should have backed the stuff up and basically I was screwed (not in those words).  I guess the problem has something to do with the character sets UTF-8 vs. latin1.  I'm already lost explaining it to you.  Anyway, from what I was told, a backup was made when I upgraded, but not of the database.  Apparently the problems were embedded in the db and going back won't now fix the problem.  Screwed.

Ok, I searched on the WP site and found at least 10 different solutions.  Something about exporting to an XML, or redoing the install, or making it a blob then something else, then back to a blob (no idea what that means).  I finally foudn one solution that was actually simple enough for me to follow.

Find the wp_config file and comment out two lines of code.

define('DB_CHARSET', 'utf8');
define('DB_COLLATE', '');

I did that and it worked.  Occam's razor (or at least an adaptation of it).  The simplest solution worked the best.

So it SEEMS things are back in order.  I am awful glad the first guy at LP didn't have me changing code in my headers.  I would be knee deep into it and lost by now.

Anyway, I've calmed down, made a backup of my site, and know now to manually install all upgrades.  I've learned something.

Thank you.
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RandyT
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« Reply #8 on: June 25, 2007, 08:50:15 PM »

Quote
I finally foudn one solution that was actually simple enough for me to follow.

Find the wp_config file and comment out two lines of code.

define('DB_CHARSET', 'utf8');
define('DB_COLLATE', '');

I did that and it worked.  Occam's razor (or at least an adaptation of it).  The simplest solution worked the best.

So it SEEMS things are back in order.  I am awful glad the first guy at LP didn't have me changing code in my headers.  I would be knee deep into it and lost by now.

Anyway, I've calmed down, made a backup of my site, and know now to manually install all upgrades.  I've learned something.

Thank you.

You are welcome.

That is really good to hear HeavyDora   Applause I am sorry you had to go thru all of that but I am so glad you got it fixed and working right and have a good backup now and definitely learned some stuff along the way. Way to go  Thumbs Up

RandyT
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Randy T.
HeavyDora
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« Reply #9 on: July 10, 2008, 09:21:22 PM »

Amusing.  I just upgraded to 2.5.1 and had the same problems.  I guess they haven't fixed that in the last year.

At least the same solution fixed the problem again.  I am bumping t his in case anyone has similar problems.
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