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Author Topic: Email Question  (Read 524 times)
sevenreader7
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« on: August 04, 2006, 06:20:47 PM »

I have a support ticket open now but thought I might get a quick answer here. I switched to the reseller program about a week ago and have been working on getting the hosting part of my site up and had not noticed I was not receiving emails when someone joined my site. Then the other night I sent LP an email asking about the Coffee Cup offer and when I never got a response I got to wondering why, since I have always gotten a prompt response from LP staff. So I got to thinking I have not had any emails from the site  ie; webmaster@themegaphone.net since I switched to the reseller plan.

Is there something I am supposed to change in order to still receive emails? I can login to my email account like always and all the previous emails are still there, but nothing since I changed to the reseller program.

Thanks for any help
Mike Brandon
aka themegaphone.net
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sevenreader7
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« Reply #1 on: August 05, 2006, 07:31:59 PM »

Well while the solution may be staring me right in the face and be something very simple that I have not done, I still have no email address and I resent a ticket about this but of course I forgot and put in my webmaster@themegaphone email addy so I won't get the response from Support when they do send one.

Ahh well, off to work. Maybe tomorrow.

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JamesG
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« Reply #2 on: August 06, 2006, 03:03:33 AM »

hi Sevenreader7, if you can PM me an alternate e-mail address i will add it for you, alternatively, just incase i am not about it might be quicker for you to submit a new ticket.

have you checked in your control panel e-mail section? are your e-mail address still there?
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JamesG
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« Reply #3 on: August 06, 2006, 03:59:28 AM »

ok your email should be working now, it seems you had a filter set up to delete your email...
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sevenreader7
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« Reply #4 on: August 06, 2006, 05:18:11 AM »

thank you JamesG!

I just got home from work and saw the emails saying it was fixed. Since I am going to be providing hosting under the reseller plan is there anyway you could post what "filter" it was that was stopping the emails so in case it happens with a client I would know where to begin? I am sorry for the delay in responding I had stayed on line last night as long as I could before I had to leave for work.

Your much appreciated and if you could post what filter it may have how it may have gotten set it might help for the future .

Again, you are very much appreicated!

Mike Brandon
http://themegaphone.net
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katrina1
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« Reply #5 on: August 06, 2006, 06:16:34 AM »

Hi Mike. The email filter was set to: $h_X-Spam-Status: contains "" then Discard. That is the line in the raw email headers where Spam Assassin records the status of an email as spam or not. By setting it to "", it thought all emails should be deleted. Normally, that line should read: $h_X-Spam-Status: contains "Yes" then Discard.
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