where is dedicated support?! - our server is being hacked!

SamuRon

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where is dedicated support?! - our server is being hacked!

« on: August 25, 2007, 03:25:25 PM »

our website, which is hosted on a dedicated server with lunarpages, is in the process of being hacked.

our forum is down, our e-zine is down, and all our passwords (FTP, WHM, CPANEL) have been changed.

dedicated@lunarpages.com is unavailable, and no one is answering the phones this weekend.

help please!!!


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SamuRon

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Posts: 2

Re: where is dedicated support?! - our server is being hacked!

« Reply #1 on: August 25, 2007, 03:44:38 PM »

they even hacked into the trouble ticket, replied as me, and said that we didn't need help.

they also changed the phone number I submitted to support.

and the IP address that was registered on their replies came from lunarserver! - 209.200.237.152

what the hell is going on?!


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bryantrv

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Posts: 517

Re: where is dedicated support?! - our server is being hacked!

« Reply #2 on: August 25, 2007, 05:23:43 PM »

I would suggest you use an alternate email account (not on your server) to deal with support- if you are using an account on your server, then they can easily intercept it.


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--
Chris Bryant
http://bryantrv.com
http://rx4rv.com
http://opensourcemachine.org

perestrelka

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Jedi

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Posts: 896

Re: where is dedicated support?! - our server is being hacked!

« Reply #3 on: August 25, 2007, 09:44:27 PM »

Hi SamuRon,

Can you please provide the number of the ticket you have opened so I could check its status.


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Kind Regards,
Vlad Artamonov

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