For those of you looking for a more secure way to connect to your hosting account via FTP we do allow FTP over TLS connections.

For example on how to set this up, in Filezilla, go to set up a new account.

File > Site Manager > New Account

Set everything as you normally would, except for Server Type change it from "FTP" to "FTP over TLS (explicit encryption)".

First time you connect to the server it will ask you if you want to accept the SSL of the server. After you do, you will see a lock icon at the bottom of Filezilla.

Please Note: Not all servers are setup to accept this by default, so if you have an issue setting this up - please contact support and let us know, so we can get it corrected for you.  Hope that helps!

 

Here is another important thing to keep in mind:
For users behind a router, passive mode must be selected when using FTP TLS as port/active mode won't work.