Hi,
I'm sorry to hear about the issue.I have reviewed the situation an opened a ticket in our support desk so we may troubleshoot this issue further and help you deal with the situation. You should have received an e-mail with the reply.
Thank you.
Hi Gabriel,
I responded to the ticket thinking that it was a mistake or that someone else had logged in with my username and password. The confusion was on my part because I reported this problem in APRIL and have since resolved the issue. Sorry, you're about 6 months too late.

And thank you Mitch for the link. It was very helpful.