Hola de nuevo
He recibido respuesta al e-ticket de soporte de publicdomain. Adjunto abajo el contenido del soporte. Lo que yo he enviado y la respuesta.
De su lectura, ya que hablo y leo el inglés muy mal, deduzco lo siguiente:
Los pasos que debo dar son los siguientes (Micht, corrígeme si me equivoco, por favor):
1 - Contrato con vosotros el plan básico, y traslado los dominios que puedo trasladar, que son exfonts.com y penyasinprisas.com. Creo que en esto no tendré problemas.
Vosotros entonces me proveeréis de otro panel de control de dominios, con un nuevo ID, ajeno y distinto al que tengo ahora con Hosting LMI S.L.
2 - Relleno el formulario que me han enviado los de publicdomain, y les indico mi nuevo ID de cliente del nuevo panel de control de dominios que vosotros me facilitaréis al convertirme en cliente vuestro. El formulario se lo envío por medio del e-mail de soporte, junto a una copia de mi Documento Nacional de Identidad, que es el documento de identificación oficial en España.
3 - ¿Y luego? ¿Aparecerá activo ecimac.com en mi nuevo panel de control de dominios para que pueda manejarlo?
4 - ¿Y a quién le pago la renovación del dominio?
Un saludo y muchísimas gracias
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On Mar 26, 2009 3:27 PM (GMT) Manuel Ciprián Wrote:
Hello
Excuse for my English, it(he) is very bad. I am Spanish. I use a translator on line.
My problem is that my supplier of domains and hosting is missing, and there is no support of tickets, and not telephonically. There is no way of contacting with him.
I have 3 domains of which I am propietary. 6 days ago the ecimac.com has expired and though i want to pay his renovation I do not manage to contact with my hosting, neither charges it from me, I nor can pay it. For it ecimac.com is inactive, with all the problems that it provokes me.
My supplier is Hosting LMI S.L.
www.hostinglmi.es.
When I try to pay in myorderbox, always redirect me to hostinglmi.es, with what me it is impossible to renew ecimac.com This it is the web of my small enterprise, for what is urgent for me help with this.
I consult you to see if you say to me of what way can solve this problem, to renew my domain and it to be able to move another hosting. Please, I need help with this.
A greeting and very thanks
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On Mar 27, 2009 9:03 AM (GMT) Reena Wrote:
Hello,
Since you are unable to access the customer control panel, we would be complying with your request for Domain Name Management Control Panel.
For us to proceed further you would have to fulfill the requirements of the enclosed Request form CCP form .
Along with the Customer Control panel form we need the following documents-
1. Photo identification proof containing your name, signature, address etc. such as License, passport
or
Letter of Incorporation or any legal documents , government certificate with address proof
2. Customer Control panel form printed on Registrant's company letterhead (if applicable).
3. To move the domain name to a customer account of your choice with another reseller, you need to specify the customer id (A numeric value ) and the username (an email address) in the form.
or
If you want us to create a new customer account with your email address
cipri@penyasinprisas.com or with any other email address and move the domain name to that account from where you can manage it independently, kindly update the support request at the earliest accordingly.
Once we have received and verified the form, duly filled in by the Registrant, we will provide you with the separate Customer Control Panel to manage your domain name.
Upon Faxing the complete document at +91 (22) 6679 7679 [India] or +1 (231) 309 7142 [USA] with this Support Request Number at the top of the page,please re-open this very Support Request, so that we may be able to process your request quickly.
Instead of Faxing the above mentioned set of documents, you may instead attach these in this Support Request itself, by using the Microsoft Internet Explorer browser.
To View the attachment, please Login to the Support Interface, by going to
http://support.publicdomainregistry.com/support/index.jsp with the Username and the password that was sent to you.
Note: The enclosed attachment is .pdf file and would require the Adobe Acrobat Reader on your computer to be opened. In case this file does not open, please download this free software from
http://www.adobe.com/products/acrobat/readstep2.html.
In case of further doubts/queries, please feel free to get back to us through this support request or you can call us at USA: +1 (415) 236 1970 and India: +91 (22) 6679 7676
Have a nice day!
Regards,
